STEPHANIE SHUBERT

adpc8s@r.postjobfree.com 765-***-**** Lafayette, IN 47901

Summary

Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.

Skills

Meeting facilitation

Interpersonal and written communication

Team collaboration

Quality control optimization

Scheduling proficiency

Employee motivation

Document management

Reporting skills

Training coordination

Training delivery

Project planning and coordination

Productivity benchmarks

Performance updates

Accounts payable and receivable

Data entry

Scheduling and calendar management

Event coordination

File and data retrieval systems

Experience

Omni Interactions Lafayette, IN

Lead Facilitator

05/2019 - Current

Overseeing Facilitators Teaching classes with 25-125 adults weekly for new hire processes.

Built and strengthened positive relationships with students and staff.

Enhanced customer satisfaction ratings by resolving account issues efficiently.

Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.

Boosted employee morale and effectively troubleshot issues to eliminate workflow down time.

Promoted branding initiatives by planning and organizing events and new program rollouts.

Automated document flow by developing organization systems for training records and reports.

Strategized long-term business needs and garnered management training feedback for process improvements.

Drove client retention by managing engaging merchandise presentations to motivate impulse purchases.

Diminished project lags and maximized positive customer relations by hiring top talent and directing performance evaluations.

Differentiated instruction according to student skill level.

Helped students build learning and study skills to achieve educational goals.

Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

Monitored student progress using exams and assignments to check for thorough understanding.

Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.

Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.

Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Worked outside normal hours to be available to answer parent and student questions.

Fortunes Logistics Hazel Crest, IL

Project Manager Team Leader

03/2018 - Current

Forecasted, scheduled and monitored project timelines, personnel performance and cost-efficiency.

Allocated resources related to staff, materials and budgetary allowances.

Orchestrated project schedules by outlining incremental milestones.

Brainstormed and created image board to guide style and ideation process.

Maintained project files, books and correspondence in chronological date order for easy access and retrieval.

Designed models to more accurately predict project costs.

Handled daily email and phone interactions with clients to provide updates on projects and handle issues.

Created posters, PowerPoints and 3D renderings.

Replenished, counted and tracked supplies.

Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.

Submitted budget estimates, progress reports and cost tracking reports.

Produced thorough, accurate and timely reports of project activities.

Negotiated to secure favorable quotes and contracts for supplies.

Coordinated work of project personnel, including assigning work and monitoring performance.

Alorica Lafayette, IN

Quality Analyst

11/2013 - 11/2018

Analyzing large amounts of inbound and outbound calls in a timely manner.

Monitoring agents to ensure communication “scripts” are being followed when handling different topics and concerns Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Monitored calls for quality control.

Maintained quality assurance procedure documentation.

Contributed to business growth by confirming customer satisfaction with service and quality.

Investigated performance to maintain employee adherence to quality and safety policies.

Identified quality trends to investigate system flaws, process inefficiencies and training needs.

Executed test scripts and recorded results.

Recommended improvements to systems and procedures for increased productivity.

Streamlined processes, increasing efficiency and consistency to support quality initiatives.

One Health Direct Lafayette, IN

Facilitator

01/2017 - 12/2017

Enhanced customer satisfaction ratings by resolving account issues efficiently.

Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.

Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.

Promoted branding initiatives by planning and organizing events and new program rollouts.

Mitigated process gaps by ensuring efficient employee scheduling to maximize revenue.

Encouraged clients to express feelings and discuss what was happening at home and helped each person develop insight into personal lives and relationships

Offered guidance in group settings to address self-esteem and anger management issues.

Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.

Diminished project lags and maximized positive customer relations by hiring top talent and directing performance evaluations.

Implemented activities, events and programs that encouraged individuals to embrace healthier attitudes towards treatment.

Coordinated patient support groups to provide support.

Drove client retention by managing engaging merchandise presentations to motivate impulse purchases.

County Market Crawfordsville, IN

Head of Department- Cake Decorator

05/2009 - 10/2013

Assisted customers with planning cake vision, including color, theme and size.

Answered phone calls, put in orders and handled customer disputes or complaints.

Decorated cakes, cupcakes, cookies and special occasion trays.

Cleaned display cases, utensils and working spaces to keep sanitary work environment.

Performed inventory and ordered more supplied and ingredients.

Trained new bakers on decoration processes.

Worked with common cake decorating and baking tools, such as mixers and carving tools.

Took custom orders from clients and provided accurate quotes.

Produced frostings and creams for cakes and other edibles.

Stocked shelves and ordered inventory when product stock became low.

Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.

Assisted other decorators in specialized designs.

Handled cash, credit card and check transactions.

Assisted in growth of sales 14% by maintaining professional customer service and preparing visually appealing displays.

Decorated cakes for special occasions, including showers, birthdays and christenings.

Used pastry bags and tips to pipe messages and decorative roses onto cakes.

Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.

Used photo cake software to create specialty birthday and anniversary cakes.

Applied creative techniques to design beautiful, memorable wedding cakes.

Smokehouse BBQ Scottsville, KY

Lead Waitress/ Lead Cashier/ Lead Prep Cook

06/2006 - 04/2009

Produced large amounts of food for buffet Extensive customer service experience in a very fast paced environment.

Maintained consistent quality and high accuracy when preparing identical dishes every day.

Grilled and deep-fried various foods from meats to potatoes.

Organized and labeled stock of ingredients to maintain needed inventory levels.

Prepped vegetables and ingredients by washing, chopping, and dicing.

Dressed, seasoned, and garnished appetizers and salads to prepare for food service.

Operated grills and steamers to prepare vegetables, potatoes, rice and meats.

Helped train and develop new talent.

Education and Training

University of Phoenix Phoenix, AZ

Bachelor of Science in Business Management, General Management

03/2021

Allen County Scottsville High School

Diploma in General Studies

01/2008

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