Arizona Public Service

Lori Weathersby

**** *. **** ****** *****, Phoenix, AZ, 85027 • 602-***-**** • **************@*****.*** Reliable

Dynamic

In fast-paced, ever-changing environments, provides dynamic communication, interpersonal, and [Skill] talents. Dedicated [Job Title] with experience providing caring and compassionate support for [Type] issues. Detail-oriented

Motivated

Multi-tasking and self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, distributor relations, territory development, and uncovering customer needs in order to deliver solutions. High School Diploma - 1986

Inglewood High School - Inglewood, CA

Pricing tool development

Document scanning

Powerful negotiator

Community resources

MS Office

Extremely organized

Self-motivated

Clerical support

Conflict resolution

Code validation skills

Customer service

Strong verbal communication

Regulatory compliance

Team Leadership

Problem resolution

Certified International Specialist - May, 2019 to April, 2020 D H L - Tempe, AZ

Made a decision.

Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department. Used [Skill] and [Skill] to nurture customer relationships, which resulted in lucrative business opportunities. Explained the features and capabilities of [Type] offerings to customers to help them understand the products and get the most out of them. Had an excellent attendance record and was always on time for work. Used [Software] to enter information from customer calls and onsite service visits into the company's system. Responded quickly to customer concerns and resolved [Type] issues using [Skill] and [Area of expertise]. Provided accurate information on the course and technique. Won

Was responsible for processing up to [number] customer orders per day. Performed various dance routines, observed and evaluated dancers, and tweaked steps to create outstanding performances. Answered [Number] calls per [Timeframe] to help customers with their questions and concerns. Ranked in the top [Number]% for customer satisfaction among [Number] competing [Job titles]. PROFESSIONAL SUMMARY

EDUCATION

SKILLS

WORK HISTORY

Customer Service Representative Agent - July, 2017 to August, 2018 Arizona Public Service Company - Phoenix, AZ

Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]. Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered. Provided customers with advice and assistance, paying special attention to their specific needs or desires. Answered customer calls promptly to avoid long wait times on hold. Helped customers open and activate new accounts by providing information about [Company's] charge card and loyalty program. Communicated with customers, management, and the sales team to better understand their needs and make recommendations. Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.

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