Britne Allen

Oklahoma City, OK *****

adpc73@r.postjobfree.com

405-***-****

Work Experience

Partin Eye Care - Mustang, OK

September 2020 to December 2020

• Temporary Position

• Checked patients in and out

• Scheduled referrals

• dispensed glasses and contacts

Aerotek Temp

Oklahoma City, OK

February 2020 to June 2020

Patient Scheduling Representative

• Scheduled patients

• Call patients for reminders for yearly appointments

• Requested prescriptions and referrals for diagnostic exams

• Pre-registered patients daily

Outpatient Receptionist

Skin Care Associates - Oklahoma City, OK

August 2018 to June 2019

• Managed patient intake: checking them in/ out, scheduling appointments, etc.

• Managed incoming and outgoing referrals for patients and other basic reception duties

• Verified insurance, prior-authorizations and collected copayments and patient balances

• Maintained customer service consistently

• Front office: answered phones, scheduled appointments, filed paperwork, and pulled charts Reason for leaving: completed treatment for medical condition that has since been resolved Patient Care Coordinator

MedXM, Santa Anna, CA

April 2018 to August 2018

Short-term contract)

• Made an average of 80 outbound calls to schedule in home wellness assessments Reason for leaving: successfully completed short-term contract for employee on FMLA Patient Resolution Specialist

Medical Billing Solutions - Oklahoma City, OK

January 2015 to April 2018

• Managed correspondence for patient refunds and answered all billing related questions

• Explained the procedures that they had been billed for and took payments as well set up payment arrangements

• Trained new employees on how to work through our computer system, the layout of the procedures and taught them HIPAA rules and regulations of what could be discussed while speaking with the patients

• Utilized electronic databases and hard copy documents to access patient information

• Aided with all customer inquiries in a professional and courteous manner

• Managed patient complaints

Patient Scheduling Representative

OU Breast Imaging - Oklahoma City, OK

September 2013 to December 2014

• Scheduled patients for yearly mammograms, follow up contact for further diagnostic appointments

• Call patients for reminders for yearly appointments

• Checked patients out and scheduled appointments for the coming year

• Requested prescriptions and referrals for diagnostic exams Service Specialist

The Hartford - Oklahoma City, OK

July 2011 to June 2013

• Provided excellent customer service and answered an average of 75-100 calls daily

• Assisted guests with changes to their reservations such as adding vehicles, drivers and adjusted coverages to fit their needs

Pedorthric Technician

Foot Solutions - Oklahoma City, OK

November 2006 to December 2010

• Worked very closely with patients and their shoe and foot care needs

• Performed extensive research on what type of shoes were needed as well as designing the orthotic to help resolve their issues

• Placed special orders for patients per needed per doctor prescribed diagnosis

• Performed weekly and monthly inventory as well as ordering products Education

High school diploma

Western Technology Center - Elk City, OK

August 1999 to May 2002

HS Diploma

Elk City High School

2002

Skills

• 10+ years customer service experience in fast-paced clinical settings

• Experience scheduling appointments, insurance verification, managing incoming and outgoing referrals, prior-authorizations and collecting co-payments

• Experience utilizing electronic medical records and strong knowledge of HIPAA guidelines

• Epic

• Medical Office Experience

• Medical Scheduling

• Medical Receptionist

• Office experience

• Patient Care

• Transcription

• Customer service

Assessments

Work Style: Conscientiousness — Highly Proficient

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Electronic Medical Records: Best Practices — Highly Proficient June 2020

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient

Filing & Organization — Proficient

August 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Verbal Communication — Proficient

November 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Medical Receptionist Skills — Proficient

June 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Attention to Detail — Completed

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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