Receptionist
Resume:
Britne Allen
Oklahoma City, OK *****
************@******.***
Work Experience
Partin Eye Care - Mustang, OK
September 2020 to December 2020
• Temporary Position
• Checked patients in and out
• Scheduled referrals
• dispensed glasses and contacts
Aerotek Temp
Oklahoma City, OK
February 2020 to June 2020
Patient Scheduling Representative
• Scheduled patients
• Call patients for reminders for yearly appointments
• Requested prescriptions and referrals for diagnostic exams
• Pre-registered patients daily
Outpatient Receptionist
Skin Care Associates - Oklahoma City, OK
August 2018 to June 2019
• Managed patient intake: checking them in/ out, scheduling appointments, etc.
• Managed incoming and outgoing referrals for patients and other basic reception duties
• Verified insurance, prior-authorizations and collected copayments and patient balances
• Maintained customer service consistently
• Front office: answered phones, scheduled appointments, filed paperwork, and pulled charts Reason for leaving: completed treatment for medical condition that has since been resolved Patient Care Coordinator
MedXM, Santa Anna, CA
April 2018 to August 2018
Short-term contract)
• Made an average of 80 outbound calls to schedule in home wellness assessments Reason for leaving: successfully completed short-term contract for employee on FMLA Patient Resolution Specialist
Medical Billing Solutions - Oklahoma City, OK
January 2015 to April 2018
• Managed correspondence for patient refunds and answered all billing related questions
• Explained the procedures that they had been billed for and took payments as well set up payment arrangements
• Trained new employees on how to work through our computer system, the layout of the procedures and taught them HIPAA rules and regulations of what could be discussed while speaking with the patients
• Utilized electronic databases and hard copy documents to access patient information
• Aided with all customer inquiries in a professional and courteous manner
• Managed patient complaints
Patient Scheduling Representative
OU Breast Imaging - Oklahoma City, OK
September 2013 to December 2014
• Scheduled patients for yearly mammograms, follow up contact for further diagnostic appointments
• Call patients for reminders for yearly appointments
• Checked patients out and scheduled appointments for the coming year
• Requested prescriptions and referrals for diagnostic exams Service Specialist
The Hartford - Oklahoma City, OK
July 2011 to June 2013
• Provided excellent customer service and answered an average of 75-100 calls daily
• Assisted guests with changes to their reservations such as adding vehicles, drivers and adjusted coverages to fit their needs
Pedorthric Technician
Foot Solutions - Oklahoma City, OK
November 2006 to December 2010
• Worked very closely with patients and their shoe and foot care needs
• Performed extensive research on what type of shoes were needed as well as designing the orthotic to help resolve their issues
• Placed special orders for patients per needed per doctor prescribed diagnosis
• Performed weekly and monthly inventory as well as ordering products Education
High school diploma
Western Technology Center - Elk City, OK
August 1999 to May 2002
HS Diploma
Elk City High School
2002
Skills
• 10+ years customer service experience in fast-paced clinical settings
• Experience scheduling appointments, insurance verification, managing incoming and outgoing referrals, prior-authorizations and collecting co-payments
• Experience utilizing electronic medical records and strong knowledge of HIPAA guidelines
• Epic
• Medical Office Experience
• Medical Scheduling
• Medical Receptionist
• Office experience
• Patient Care
• Transcription
• Customer service
Assessments
Work Style: Conscientiousness — Highly Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Electronic Medical Records: Best Practices — Highly Proficient June 2020
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Filing & Organization — Proficient
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Verbal Communication — Proficient
November 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Medical Receptionist Skills — Proficient
June 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to Detail — Completed
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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