Sharon Wolfe

Overall Customer Relations Document, Financial, Leadership, Compliance and

Administrative specialist.

Roseland, FL 32957

adpc6q@r.postjobfree.com

772-***-****

I possess a very diverse specialized skill set with emphasis throughout Various fields and specialities. From Hospitality and Healthcare to Construction; Sales, Marketing, Consumer Aquisition/Relations, Quality/ Compliance and education, Permitting and licensing, Data Entry and Analytics, Business Development and Indepedent Consulting.

Whether I work independently or with a Team, Remotely or in office and on Site, my commtment to excellance and to the individual/ family or organisations Sucess is my first priority. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Consultant

Self Contract - Remote

January 2017 to Present

• Remote evaluation and assessment of Compliance, Financials, Standard Operating Procedures, Risk Management and Customer/ Employee Satisfaction and safety.

• Action Plans with optional Management.

• Customer Service and Follow up.

• Spread sheets and Reports with Recommendations

• Medical/ Legal review of records with Risk Assessments

• Social Media Marketing

• Data Entry/ Analyst

• Transcription

• Medical Scribe

• Quality Analysis

• Utilization Review Case Management

• Independent Review and Care Plans

• In home private Care

• House Manager/ Property Management

• Medical and General Concierge Services

Project Manager/Office Manager/ HR and Safety

Phoenix Precision Drywall - Vero Beach, FL

August 2014 to July 2017

• Responsible for Accounts payable and receivables.

• ALL Human Resource Functionalities and Compliance.

• Scheduling and Dis batching.

• Job Take offs and Direction

• Safety Education, Staff Training and Compliance.

• Permitting, Licensing, NOT's, NOC's, Filing with the county, city etc.

• Billing, Collections, and Liens

• Contract Review and Amendment

• Document Review and QA

• Follow up on all Bids; noting trends and report compilation

• Quarterly and Yearly Taxes and Liabilities.

• Multi Screen, complex multitasking within Google Suite, Microsoft, and Apple environments; simultaneously communicating via Zoom and taking notes and doing checks and balances; compiling reports with follow up interventions and progress. Server/Bartender

Mulligan's Bar and Grill - Sebastian, FL

March 2016 to May 2017

Responsible for guest experience and overall quality assurance of food and beverage. Assessing and addressing guest overall satisfaction and needs. Upselling of company merchandise and food and beverages. Financial responsible for the collection of payment and reconciliation.

• Set up payments by POS

Director of Emergency Services, Diagnostic Imaging, and Urgent Care Centers Indian River Medical Center - Vero Beach, FL

June 2002 to April 2014

• 24 hour responsibility of the emergency department, imaging and Urgent Care Centers. Complete accountability and budgetary responsibility.

• Risk management, policy and procedures, scheduling, compliance with regulatory agencies.

• Opened the first two Urgent Care centers owned and operated by IRMA. DEVELOPED the business, billing, staffing and patient flow models as well as wrote the policies and procedures for the centers. Implemented physician order entry and EMR. All compliance mgmt and patient flow engineering. Administrative Assistant/Receptionist

Panda Contractors - Vero Beach, FL

March 2020

Front of Office contact with customers via walk ins, call ins, Internet inquiries, email requests, staff requests ;

Data base and CRM management, documentation of customer response, service need, and dedicated appointment with scheduled salesman. Service recovery both by via phone, email and podium. Conversation of paper customer files to digital projects. Create stand operating procedures for common core processes. Draft legal financial and contractual documents.

Social Media Marketing

Support office manager, production manager and salesman. COVID 19 preparation, planning, education and implementation. Education

Bachelor's in Science

Florida Atlantic University - Port Saint Lucie, FL April 2005 to October 2008

Skills

• Typing (10+ years)

• QuickBooks (10+ years)

• Scheduling

• Bookkeeping

• Human Resources

• Microsoft Office

• Office Management

• Typing

• accounting

• Accounts Receivable

• Marketing

• Data Entry

• Computer Literacy

• Executive Management

• Executive Support

• Regulatory Compliance

• Policy Development

• Project Management

• QuickBooks

• Analysis Skills

• Guest Relations Experience

• Supervising Experience

• Restaurant Experience

• Administrative Support

• EMR Systems (5 years)

• Compliance Management

• Financial Analysis

• Financial Report Writing

• General Ledger Accounting

• General Ledger Reconciliation

• Materials Management

• Human Resources Management

• Risk Management

• Journal Entries

• Bank Reconciliation

• Forecasting

• Pricing

• Upselling

• Pool Maintenance (8 years)

• Policy Development (10+ years)

• Construction Management (6 years)

• Tableau

• Account Reconciliation

• Accounts Payable

• Payroll

• Tax Experience

• GAAP

• Purchasing

• Leadership Experience (10+ years)

• Computer Skills (10+ years)

• Communications (10+ years)

• Tax Experience

• Construction Management (10+ years)

• Construction Management Software

• Permitting and licensing (9 years)

• Mortgage Servicing (2 years)

• Document Management (10+ years)

• Financial Statement Preparation

• Profit & Loss

• Auditing

• Time Management (10+ years)

• Organization and communication skills,conflict management and customer service (10+ years)

• Safety Management (10+ years)

• Quality Control, quick books,

• Transcription

• Personal assistant experience

• Clerical experience

• English

• Management

• Administrative experience

• Microsoft Word

• Microsoft Powerpoint

• Bartending

• Google Suite

• Microsoft Project

• ERP systems

• Construction

• Project coordination

• Customer service

• Microsoft Excel

• Basic math

• Microsoft Outlook

• Leadership

• Management consulting

• Project leadership

• Documentation review

• Automotive industry

• Social media management

• Data management

• Word processing

• Accounting software

• Financial management

• Property leasing

• Spanish

• Property management

• Sales

• Computer networking

• Google Docs

• E-commerce

Certifications and Licenses

OSHA General Industry Safety and Health

Food Handler Certification

Assessments

Scheduling — Proficient

February 2020

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Proficient

Sales Skills — Proficient

February 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Administrative Assistant/Receptionist — Expert

April 2020

Using basic scheduling and organizational skills in an office setting. Full results: Expert

Attention to Detail — Proficient

April 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Retail Customer Service — Proficient

February 2020

Comprehending and responding to retail customer needs. Full results: Proficient

Social media — Completed

February 2020

Creating content, communicating online, and building a brand's reputation. Full results: Completed

Call center customer service — Proficient

January 2021

Applying customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Safety and Compliance

Risk Management and Action. plan Specialist

Compliance Coordinator

Policy and procedures Coordinator

Contact this candidate