Executive Assistant Member Team
Resume:
Noelle Laferriere
********@*****.***
Charlotte, NC 28204
Professional Experience
Wells Fargo Bank, N.A. CIB Securities Operations, Charlotte NC March 2014 - May 2021 Executive Assistant
● Administrative support for four Executive Senior Leaders, their twenty-five direct reports totaling a team globally of six hundred and fifty total team members within Wells Fargo CIB Securities Operations. Sr. Leadership’s team covering: Shared Services/Tax Operations, Process Review & Enhancement and Middle Office/Derivatives.
● Support all teams in a cross functional sense to provide assistance with Project Management, Planning, Procedures, Processes, Initiatives, Implementation and Execution – overall general support to ensure adherence to appropriate policies, regulations, goals and deadlines.
● Heavy calendar maintenance, leadership required team meetings, meeting logistic organization. Prepare, compile materials and presentations for executive level audience, business teams and external clients. Organizational communications, Team off-site's and on-site/events, performance reviews, talent planning, promotions & merit review sessions.
● Extensive knowledge of domestic and international travel bookings. Prepare, submit, and review expenses for all CIB teams to ensure adherence to corporate policy and procedures. Train new team members in the various Wells Fargo Sites, Applications, Team SharePoint and Internal Tools.
● Special events coordination including multiple Town Hall Sessions, 4 yrs. of Community Support Campaign raising over
$200,000 for various charities, Let’s Discuss Lunch and Learn Panels, Summer Interns, VET, Operations Leadership Program and Team Member Diversity Network Events.
● Responsible for the highest level of quality assurance and coordination between senior leadership and staff to achieve proper communications, corporate policies, requirements/objectives. Ability to handle confidential material in a secure professional manner. Capable of high level of responsibilities, accountability, with strong attention to detail and accuracy skills. Excellent verbal, written and interpersonal communications. Successful interactions with all levels of management and team members. Successfully planned, budgeted all aspects of over 10 domestic/international off-site's booking air travel, hotel booking, meeting space, company presentations, speakers, meals, dinners and team events.
● Ability to exercise independent judgment, self-starter and prioritize workflows. Shift daily routine instantly - to real time requests and deliverables. Creative problem solving/knowledge around internal-external best practices, gaps and industry trends. Ability to adapt to work in a fast-paced dynamic-complex work environment. Collaborate with other executive/administrative assistants to provide cross-functional support to their Executives and Teams when absent Supply orders, mail distribution, floor maintenance and on/off-board new hires/Wells Fargo team members. Dixon Hughes Goodman, LLP Risk Tax and Valuation Services, Charlotte, NC June 2012 - February 2013 Executive Assistant
● Supported two partners, one director, senior manager and 55 of their respective team members. Collaborated with executives to prepare correspondence, reports and financial statements as applicable.
● Managed special projects independently and participated on project teams in support of business unit initiatives.
● Organized/planned weekly, bi-weekly, monthly and quarterly meetings.
● Generated ideas for onsite/offsite functions, which included all for conferences with full logistical planning, location, food, travel and budget tracking. Led and assisted with various community service organizations and events.
● Administrative functions include heavy detailed calendaring for executives. Processed all on-board/off-board of staff to include Human Resource processing, technical setup, security access and overall new hire welcome.
● Process of Executive and Staff travel itineraries and authorization for international and domestic travel.
● Maintained expense and budget reconciliations to meet corporate policies.
● Partner to provide backup coverage for overall workflow to Executives, Teams and Administrative Assistants to accomplish tasks and balance. Screen internal and client phone calls, emails.
● Ordered supplies, booked conference rooms, implemented and established office procedures. Onsite contact point person for office. Developed and demonstrated a working knowledge of the firm’s wide structure, service lines and specific functions.
Wachovia/Wells Fargo International Shared Services June 2004 - May 2012 Executive Assistant
● Compiled information of moderate to complex administrative tasks for managers, six direct reports/teams.
● Assisted with monthly forecast tracking, expenses, supplies, technology ordering to ensure lowest costs and savings. Ensured all team members have the necessary tools to complete work tasks.
● Effectively on-boarded/off-boarded over fifteen plus associates on a monthly basis using Wells Fargo Staff Management.
● Collaborated with Executives and Teams for processing risk management and project teams to design and assist with new business initiatives. Delivered all deadlines successfully.
● Managed detailed calendars, coordinated travel, offsite, all aspects of conference planning, budget and events logistics for executives and team members. Completed all expenses thereafter.
● Willingness to cross train, step outside of my administrative role to help any team member team or other administrative assistants as needed. Ensure seamless hand-off and coordination of duties/tasks/responsibilities in other's absence. Wachovia Bank, Internet Services Group/eCommerce, Charlotte, NC September 2007- April 2012 Executive Assistant [Wells Fargo Merger]
● Provided support to senior management and their teams in the Internet Services Group [ISG], formerly known as E- commerce.
● Effectively planned, scheduled and communicated relevant critical information to line management. Ensured highest level of confidentiality and professionalism with associates and customers.
● Led special projects: Town Halls, team off-sites, business partner/vendors meetings, social team events.
● Coordinated weekly, monthly staff meetings and conferences. Relay upcoming assignments and deadlines
● Performs advanced confidential administrative support functions including composing, signing and releasing of complex correspondence. Relieve management of administrative details, gathers, complies and reports information relevant to various departments.
● Assists Executives and Managers with Business Continuity Planning, Corporate Compliance Tracking and Training, Merit Pools, Expenses, Department Budget Preparations, Diversity Council, Channel/Structure Reporting, Human Resources, IQ Navigator and new Wells Fargo Teamworks-Staff Management Tools. Responsible for new hire setup, termination/transfer, department assimilation, information source and technology needs. Establish administrative and office procedures. Maintenance of various Team Sites within ISG. Guarantees all processes and projects conform to Wells Fargo/Wachovia approval processes and compliance guidelines.
● Effectively provide support to other administrative assistants when required. Perform full daily clerical administrative and general office duties. Reads, screens refers and responds to incoming email and correspondence to ensure all responses are gathered, tracked and summarized with strong attention to detail. Wachovia Bank, Capital Management Group/Wachovia Retirement Services, Charlotte, NC June 2004 - September 2007 Executive Assistant
● Supported National Director of Sales, and staff totaling over 180 associates.
● Liaison between all managers and various business lines to include: Recruiting, Finance, HR, Corporate Real Estate and Technology. Responsible for all new hire setup, terminations/transfers, department assimilation and technology needs.
● Assisted managers with Business Continuity Planning, compensation/merit pools, department budget preparations and channel reporting and structures. All processes and projects conform to Wachovia approval processes and compliance guidelines.
● Compiled, researched and communicated data for special projects and presentations. Maintained weekly status reports, relay upcoming assignments, projects and deadlines. Managed several databases of detailed, high level confidential associate information.
● Organized three National Sales Conferences, team off-sites, business partner meetings and relations with all outside vendors/brokers.
Professional Skills
MS Office [Word, Outlook, PowerPoint, Excel, Access] Concur, Staff Management HR Tool, IQ Navigator ePro, ART, WANDA, PAMS/EPAR Education
Brookdale College, Lincroft NJ
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