Pretoria Front Desk

Curriculum vitae for Moleboheng Chanett Mosobela

Location:210 Johann street Acardia Pretoria

Telephone :067*******

Email: ******************@*****.***

Professional Profile

A highly personable and efficient hotel receptionist with 3 years’ experience of fostering strong customer loyalty and running seamless hotel front desk operations for both luxury and boutique hotels.

Skills

*Front of house & Reception

*Customer Engagement

*Bookings online, via phone and email

*upselling facilities Promotion

*Complaint Handling

*IT Proficiency (Microsoft office, excel)

*Fluent English

*Cash handling and invoicing

Career summary

February 2017 -February 2021 Chancellors Court Guest House Telephone :067-***-**** (Thabang GM)

Guest house reception/Guest Service Representative Outline

Overseeing full front desk operations for the luxury 26-rooms,3-star guest house, I provide high levels of customer engagement through delivering outstanding service and ensuring accurate bookings capture for guest.

Key Responsibilities

*Creating a positive experience for guest from check in to check out.

*Processing new bookings via the system, ensuring accurate data capture.

*Taking enquiries in person, on the phone and via email.

*Assisting guest with any special requirements through their stay.

*Ensuring maximum room occupancy and up-selling of hotel services and room types.

*Using brand knowledge to inform guests of special rates, in-room services and room types

*Managing customers complaint and enquiries, providing solutions promptly and effectively.

*Proactively anticipating customers’ needs in order to improve their experience.

*Maintaining positive relationships with the General Manager through providing weekly updates.

*Adhering to company standards and policy and ensuring the safety of all guests. Key Achievements

*Reducing the complaints log by 60% within 4 months of joining the company

*Sales increased by 30% within 5 months of joining the company Qualifications

*Grade 12

*Cost and management (not complete)

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