Administrative Assistant Center Representative

DENISE ROBINSON PICKENS

*** ****** ****** ****** ********* Rest SC 29690· 864-***-**** or 864-***-**** Email · ***********@*****.***

I am looking for a challenging and exciting position within the medical field, where my past skills, training, education, experience and Associates Degree can be utilized to help in patient care and improving the quality of life WORK EXPERIENCE

APRIL 2021-CURRENT

PATIENT CARE ADVOCATE, CAREXM-REMOTE

Support callers by answering questions, scheduling routine appointments, prescription refills, new patient registration, clinical nurse triage, general inquiries and connecting patients with the right medical support via inbound calls.

NOVEMBER 2020-JUNE 2021

TELEHEALTH ASSISTANT, LIFESOURCE

Travel to long-term care and Assisted living facilities to set up iPad for a patient visit with a certified therapist, Monitor patient’s progress, and document at the end of the shift.

APRIL 2020-APRIL 2021

BANKING SPECIALIST, TD BANK

Facilitates daily financial transactions including opening new accounts, contacting customers with maturing certificates, processing deposits, withdrawals, and check cashing. Assists other account specialists with balancing, solving problems as needed

SEPTEMBER 2019- FEBRUARY 2020

PATIENT SERVICE REPRESENTATIVE, CROSSROADS TREATMENT CENTERS Schedule, modify and cancel reservations as requested while ensuring accurate trip data input. Maintain a polite and courteous manner at all times. Receive and document customer concerns. Answer incoming calls and routes appropriately. Take messages and forward to the intended party in a timely manner. JANUARY 2019- SEPTEMBER 2019

CALL CENTER REPRESENTATIVE- LOGISTICARE

Providing superior customer service to clients, efficient and accurate entering of all customer service requests into the data management system, performing all gatekeeping functions related to trip authorization, documenting and resolving complaints and issues.

JANUARY 2019- SEPTEMBER 2019

RECEPTIONIST- LOGISTICARE

Provide excellent customer service to all callers. Answer and transfer calls to the appropriate place

JANUARY 2018- JANUARY 2019

CLINICAL SUPPORT SPECIALIST- CHARTSPAN

Make outbound calls once a month to patients and complete a wellness check, update their charts with important updates, ER visits, change in medications etc.

NOVEMBER 2015- JANUARY 2018

ASSISTANT MANAGER/3RD KEY HOLDER- GOODWILL INDUSTRIES Resolve customer complaints, Supervise associates and clients in the day-to-day operations of retail. Accurately operate the cash register which includes validating methods of payment (I.e. cash, checks, money orders, gift certificates, debit and credit card purchases. Successfully maintain monthly inventories. Prepare bank deposits. Reconciliation of daily sales receipts and preparing daily reports accurately and timely. Consistently creating a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs. Assist store managers with the hiring process. Assist new hires with new hire paperwork

SEPTEMBER 2010- NOVEMBER 2015

HOME HEALTH AIDE- INDEPENDENT CONTRACTOR

Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas as directed by a physician or nurse. Change bed linens and make beds. Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas. Communicate with patients to ascertain feelings or need for assistance or social and emotional support. Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses. Feed patients or assist patients with eating and drinking. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff. Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine. Record vital signs, such as temperature, blood pressure, pulse, respiration, and weight, as directed by medical or nursing staff.

OCTOBER 2005- SEPTEMBER 2010

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RESIDENT CARE TECHNICIAN/MEDICAL TECHNICIAN- HAWTHORNE INN ASSISTED LIVING

Maintain records of patient care, conditions, progress, or problems to report and discuss observations with the supervisor or case manager. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provides patients and their families with emotional support and instruction in areas such as caring for the resident, preparing healthy meals, living independently, or adapting to disability or illness. Administer prescribed oral medications, under the written direction of a physician or as directed by the nurse

EDUCATION

NOVEMBER 2020- PRESENT

ASSOCIATES DEGREE- HS MEDICAL ADMINISTRATIVE ASSISTANT, ULTIMATE MEDICAL ACADEMY- CLEARWATER FLORIDA- REMOTE

GPA- 4.0

Dean's List

MAY 2010-JULY 2010

CERTIFIED NURSING ASSISTANT, ADVANCE NURSING –GREENVILLE SC AUGUST 1995-JUNE 1999

HIGH SCHOOL DIPLOMA- WOODMONT HIGH SCHOOL- PIEDMONT SC

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SKILLS

● Time Management skills (5+ years)

● Active Listening (5+ years)

● Attention to Detail (5+ years)

● Customer Service (5+ years)

● Data Entry (5+ years)

● Healthcare (10+ years)

● Receptionist (3 years)

● Call Center (4 years)

● Front office (2 years)

● Typing (10+ years)

● Microsoft office (365)

● Medical Records (2 years)

● Recruiting (4 years)

● Patient Care (10+ years)

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CERTIFICATIONS AND LICENSES

CERTIFIED NURSING ASSISTANT- ADVANCE NURSING GREENVILLE SC ASSOCIATES DEGREE IN HS ADMINISTRATIVE ASSISTANT @ULTIMATE MEDICAL ACADEMY DRIVER'S LICENSE

WORK KEYS 08-29-2009

CPR & FIRST AID- APRIL 2007 TO PRESENT = AMERICAN HEART ASSOCIATION MED TECH TRAINING- HAWTHORNE INN ASSISTED LIVING

SKILLS

● READING COMPREHENSION

● SPEAKING

● ATTENTION TO DETAIL

● GOOD JUDGEMENT AND DECISION MAKING

● TIME MANAGEMENT

● ACTIVE LISTENING

4

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