NAME: CHIDO MASUNDA

DATE OF BIRTH **/**/****

NATIONALITY: ZIMBABWEAN

MARITALSTATUS: MARRIED

SEX: FEMALE

PASSPORTNO: DN765207

VISASTATUS: TOURIST VISA

MOBILE: +971*********

E-MAIL: adpbz3@r.postjobfree.com

SALES AGENT

PROFILE:

Motivated and energetic Sales personnel who is passionate about sales, marketing and customer service, looking for an opportunity to prove her acquired skills in growing sales and going beyond and above customers’ expectations. 3 years’ experience coming with influence and negotiation skills, long term customer relationships, enthusiasm problem solving skills and ability to display the highest standards of customer service to both regular and potential clients.

EDUCATIONAL QUALIFICATION

Bachelor’s Degree in International Purchasing, Transport and Logistics

High School Diploma

KEY SKILLS AND STRENGTHS

Highly motivated and target driven

Ability to use Point of sales machine (POS)

Excellent Problem Solving Skills.

Effective Communication skills

Hardworking

Good Interpersonal Skills

Excellent Negotiation skills

Ability to work in a team

Ability to grasp new skills

Time management

Relationship management skills

WORK EXPERIENCE

Xwama Traditional Village

Stores Controller (2016-2017)

DUTIES AND RESPONSIBILITIES

• Identified the stock and inventory needs of the village

• Negotiated pricing with suppliers

• Procured goods and inspected the goods upon their receipt

• Issued goods for daily use

• Conducted daily stock counts

• Performed the reconciliation of sold stock with stock on hand

• Ensured that creditors were paid in a timely manner

• Performed marketing /advertising duties

SBD Direct Business Systems

Telesales Agent (2018-2020)

DUTIES AND RESPONSIBILITIES

Establish, develop and maintain positive business and customer relationships

Greet customers warmly and ascertain problem or reason for calling.

Expedite the resolution of customer problems through direct phone calls, email and social media

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Achieve agreed upon sales targets and outcome with schedule

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Maintained customer satisfaction

REFERENCES:

Available upon request

Contact this candidate