Customer Service Manager
Resume:
NAME: CHIDO MASUNDA
NATIONALITY: ZIMBABWEAN
MARITALSTATUS: MARRIED
SEX: FEMALE
PASSPORTNO: DN765207
VISASTATUS: TOURIST VISA
MOBILE: +971*********
E-MAIL: ************@*****.***
SALES AGENT
PROFILE:
Motivated and energetic Sales personnel who is passionate about sales, marketing and customer service, looking for an opportunity to prove her acquired skills in growing sales and going beyond and above customers’ expectations. 3 years’ experience coming with influence and negotiation skills, long term customer relationships, enthusiasm problem solving skills and ability to display the highest standards of customer service to both regular and potential clients.
EDUCATIONAL QUALIFICATION
Bachelor’s Degree in International Purchasing, Transport and Logistics
High School Diploma
KEY SKILLS AND STRENGTHS
Highly motivated and target driven
Ability to use Point of sales machine (POS)
Excellent Problem Solving Skills.
Effective Communication skills
Hardworking
Good Interpersonal Skills
Excellent Negotiation skills
Ability to work in a team
Ability to grasp new skills
Time management
Relationship management skills
WORK EXPERIENCE
Xwama Traditional Village
Stores Controller (2016-2017)
DUTIES AND RESPONSIBILITIES
• Identified the stock and inventory needs of the village
• Negotiated pricing with suppliers
• Procured goods and inspected the goods upon their receipt
• Issued goods for daily use
• Conducted daily stock counts
• Performed the reconciliation of sold stock with stock on hand
• Ensured that creditors were paid in a timely manner
• Performed marketing /advertising duties
SBD Direct Business Systems
Telesales Agent (2018-2020)
DUTIES AND RESPONSIBILITIES
Establish, develop and maintain positive business and customer relationships
Greet customers warmly and ascertain problem or reason for calling.
Expedite the resolution of customer problems through direct phone calls, email and social media
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Achieve agreed upon sales targets and outcome with schedule
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Maintained customer satisfaction
REFERENCES:
Available upon request
Contact this candidate