Workforce Manager Entry Clerk

FLORENCE AFI DOE

C/O GLOBAL EVANGELICALCHURCH, CALVARY CHAPEL MATAHEKO

P.O.BOX AN19797 ACCRANORTH

Mobile: +233********* / +233*********. Email: ***********@*****.***

ADMINISTRATIVE AND CUSTOMER SERVICE MANAGEMENT

Over five (5) years’ experience in Secretarial and Administrative Management. Highly motivated and successful in optimizing business and team potentials, whilst achieving goals and delivering the highest standards in secretarial, administrative and customer service management.

AREAS OF EXPERTISE

·Microsoft Office Proficiency

·Database and Records Management

·Organizational information systems

EDUCATION

·HND Secretaryship and Management Studies, Accra Polytechnic, Accra (2011-2014)

·Sight & Sound Education Ghana certificate in Computer Software (June-Sept.2008)

·WASSCE, Business Secretarial (Business Management, Economics, Typing, Clerical & Office Duties) Wesley Girls’ High School, Accra (2003-2006)

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

EMPLOYEE RELATIONS OFFICER, DIGNITY DTRT APPAREL (Nov 2019 to Date)

Core Functions

Coordinate interview process and recruitment for the factory

Conducting appointment, termination (closing) and in-service procedures

New employees’ orientation

Compiling, sorting and generating periodic reports on employees

Managing the employee’s complaints, grievances and recording them

Generating monthly reports on employees

Communicating / Announcing Management Policies to associates

CUSTOMER SERVICE EXEUCTIVE, VODAFONE GHANA, ACCRA,

(FROM AUG 2015 - NOVEMBER 2019)

Core Functions

Managing customer expectations:

Obtains client information by answering telephone calls, interviewing clients; verifying information on new products of the company.

Informing customers by explaining procedures, answering questions; providing information.

Maintaining and improving quality results by adhering to standards and guidelines;

Resolving customers’ complaints

NATIONAL SERVICE PERSON, PRODUCE BUYING COMPANY (PBC),

ADMINISTRATIVE ASSISTANT, AKIM ODA (November2014-August 2015)

Core Functions

Produce and distribute correspondence memos, letters, faxes and forms

Planning and organizing meetings for the District Manager

Develop and maintain a filing system and updating the records of the District

Organizing and managing files, type, edit and proofread documents.

Handling enquires, and issuing purchasing Clerks with their request

Assist in the preparation of regularly scheduled weekly reports to the Regional Office

sorting and distributing incoming post and organizing and sending outgoing post;

SALESGIRLS/RECEPTIONIST, TALENT GOLDCARE ENTERPRISE ACCRA,

ADABRAKA (March 2011-Augut2014).

Core Functions

Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries

Marketing new products and services to existing and new customers

Process or help process payments made by customers – whether by in cash or cheque and issuing them with receipts

Monitoring competitor activity and performance

Taking stock and order goods that are running out or finish.

.

SECRETARY, RAKI PRESS LTD, ACCRA (September2010-March2011)

Core Functions

Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Coral Draw, Access, etc., to produce correspondence and documents

Maintenance of Electronic Equipment including Computers, telephone, photocopier, printing machines etc.

Graphic designing using Corel Draw (invoices, invitation cards, obituaries, receipts, badges, logos etc.).

Keeping records of the employees and a liaison between the workers and managers.

Provide Printing, photocopy, scanning and internet services.

DATA ENTRY CLERK, ACS BPS GH LITMITED, ACCRA (2009-2010)

Core Functions

Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Secures information by completing data

Maintains operations by following policies and procedures; reporting needed changes.

Keying documents from other countries and making sure productivity and quality levels are met.

RECEPTIONIST, STAMON GOLD FINGERS, ADABRAKA, ACCRA (2006-2008).

Core Functions

Records keeping and Customer Service.

Provide services to customers with information on enquires made

Attending to customers on phone and on behalf of the company

Dealing with money and issuing receipts to customers

Regular inspection of stock and taking stock of goods on short supply and communicating back to the Manager

COMPUTER SOFTWARE PROFICIENCY

1.MS OFFICE SUITE (WORD, EXCEL, POWERPOINT)

2.Corel Draw

KEY SKILLS AND COMPETENCIES

·Strong organizational, administrative skills.

·Excellent spelling, proofreading and computer skills.

·Ability to maintain confidentiality.

·Excellent working knowledge of all Microsoft Office

Packages (Technology Skills)

·Ability to multi task

PERSONAL

·Interests and Hobbies: Reading, Internet Research

·Marital Status: Single

·Languages Spoken: English, Ga, Ewe, Akan

REFREES

Mr. Frederick Boachie - Produce Buying Company, Akim Oda.

District Accountant.

024*******

Mr. Felix Duodou - Vodafone Ghana

Workforce Manager

*****.*****@********.***

050*******

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