CHARLES K. SHOSAN

*** **** ****** ******, ***********, SC. 29483

843-***-****. adpbuy@r.postjobfree.com

DYNAMIC PROFESSIONAL with proven ability in process improvement, projects leadership and customer relations.

OPERATIONAL IMPROVEMENTS AND PROBLEM SOLVING

Resourceful decision maker who views challenge as opportunity,respected for integrity and work ethic.

ATTRIBUTES AND EDUCATION

Problem solver who overcomes obstacles and delivers result. Natural relationship builder who quickly establishes rapport and motivates teams.

BSc. Industrial Management, Kensington University, 1981.

CAREER HISTORY

Customer Service Agent Apr.- 2017 to Dec. 2019

Carnival Cruise Lines Charleston Port, SC.

Maintain professional image through appearance and communication

Greet every travel guest in a timely manner, meeting established goals for wait times on the line

Compute and record totals transactions

Compile and maintain reports and record

Demonstrates excellent customer service

Verify all travel documents ( Passport, Birth Certificate, Driver License)

Answers any questions and explain travel regulations clearly

Program / Customer Service Specialist December- 2009 to January-2013[Retired] South Carolina Employment Service, Summerville Workforce.

-Find jobs for registered claimant and referred them to different job openings.

-Create case study for each claimant:

Identify, reduce and eliminate waste.

Enhance Teamwork

Self- Esteem

Enhance operation effectiveness in a better working environment.

Mistake – Proofing.

Process Quality Engineer/Supervisor, 1990 to 2004.

Behr Heat System Charleston, SC.

-Responsible for managing the performance of all Quality Techs. & Auditors.

-Develop Case Study for Rejected Material Returns from Customers.

-Establish project specific Inspection & Test Plans for new products.

-Establish and maintain liaison with Customer’s Representatives.

-Provide support and guidance to the project of QA/QT.

Quality Technician / Team Leader, 1979 to 1990.

Behr Heat System Charleston, SC.

-Plan, conduct and document product and process audit.

-Develop and maintain quality forms.

-Participate in the development of FMEAs and Control Plans.

-Collect and statistically analysis data and recommend corrective action base on the data.

-Proactively work with customers and suppliers.

-Lead team member of self-dire.

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