Ny 1 Customer Service

Angela D. Scott

**** *** *** ***** **, Apt# **** Greensboro, NC 27410 336-***-**** (c) ******.*******@*****.***

professional Summary

A self- motivated and enthusiastic customer service professional. Has the ability to multi-task and prioritize responsibilities to effectively manage workflow? Uses good judgment and thrives in deadline driven environments. Great attention to detail with excellent follow through ability. A Creative problem solver with well- seasoned communications and interpersonal skills. A respected team leader with excellent supervisory skills. Ability to create and maintain productive relationships with professionals and non-professionals at all levels. Consistently exceeds the expectations of both the client and the employer.

professional experience

Blue Cross Blue Shield Winston Salem, NC 09/2019-03/21

Customer Service Professional

Answering calls, resolving customers insurance claims questions

Provided eligibility, and benefits information

Assisted members with Billing questions and account information

Direct customers to the proper resources

PRA Group Burlington, NC 4/18-10/18

Account Representative

Responsible for maintaining a complete debt collection portfolio.

Working with clients to resolve complicated debt issue.

Making outbound collection calls to debtors.

Reducing the outstanding debt owed to a company.

Alorica, Greensboro, NC

Team Manager 10/15-4/18

Provides daily supervision, coaching and support to over 20 agents.

Ensures regular and effective communication with agents on performance goals.

Facilitates daily agent coaching sessions both written and verbal.

Identifies and addresses agent’s training needs.

Manage team time’s entry to ensure a 0% discrepancy rate.

Completes weekly scoreboard for review with operations manager.

Handles escalated calls as needed.

Maintain up to date employee files and documentation.

Ensure high level customer service is being practiced by all agents.

Conduit Global Mcleansville, NC

Tech Support Specialist. 6/2013-10/2016

Provides timely and accurate troubleshooting for hardware and software issues.

Analyze, resolve, and maintain both hardware and software networks, email, desktops, and telecommunications.

Interact with end-users via phone, email, or messaging to help resolve technical issues.

Records all technical issues and resolutions in a computer-based system.

education/Training

College Of New Rochelle, New Rochelle, NY 1/2010

Pursuing a B.A in Psychology

Monroe College, New Rochelle, NY 12/2009

Received A.O. S Degree in Medical Administration

REFERENCES AVAILABLE UPON REQUEST

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