Kayla Marshall

Euclid, OH

adpbtd@r.postjobfree.com

+1-216-***-****

Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and

transforming customer service standards. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Authorized to work in the US for any employer

Work Experience

Personal Shopper

Walmart - South Euclid, OH

Present

Taking online orders and shopping for the customers and also taking the orders to the customer car. Customer Service Representative

Ace Cash Express

April 2018 to February 2020

Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions. Valet and Key Booth Operator

Towne Park (Cleveland Clinic Main Campus)

February 2017 to March 2018

Handled all customer relations issues in a gracious manner and in accordance with company policies. Assistant Manager

Family Dollar

August 2016 to February 2017

Responsibilities and skills for Dave's Supermarket, Sally's Beauty Supply and Family Dollar includes:

● Communicated clear expectations and goals to each team member.

● Worked with the management team to implement the proper division of responsibilities.

● Preserved a perfect attendance record for 10 months.

● Cleaned and organized the store, including the checkout desk and displays.

● Handled all customer relations issues in a gracious manner and in accordance with company policies.

● Welcomed customers into the store and helped them locate items.

● Educated customers about the brand to incite excitement about the company's mission and values.

● Followed up with over 30 customers each week to verify that they were satisfied with purchases.

(Sally's

Beauty Supply only)

● Managed more than 50 customers during demanding sales events in an effective and gracious manner. Cashier

Sally's Beauty Supply

February 2014 to June 2015

Cashier

Dave's Supermarket

July 2013 to June 2014

Education

High School Diploma

Shaw High School

2014

Skills

• Active listening skills (10+ years)

• Credit card transactions (6 years)

• Consistently meets sales goals (3 years)

• Stocking shelves (4 years)

• Skilled problem solver (10+ years)

• Natural leader (10+ years)

• Assistant Manager Experience (3 years)

• Cash Handling (10+ years)

• Guest Services (10+ years)

• Valet Parking (3 years)

• Retail Management (1 year)

• Retail Sales

• Merchandising

• Inventory Control

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