Catina Miller

Hammond, IN *****

adpbtc@r.postjobfree.com

219-***-****

Work Experience

Account Executive

Yelp Inc. Chicago IL

July 2019 to August 2020

Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce). Educated, strategized, and successfully sold Yelp advertising programs through a high volume of outbound sales calls - this role is 100% phone based. I Became an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection will be critical to your success. Achieve and consistently exceed monthly sales goals. Outbound Customer Service Representative

Oak Street Health/Medix Temp Agency - Hammond, IN

September 2020 to April 2020 6 month contract

Full time outbound calling remotely to prospects who may have inquired online or attended an event of Oak Street Health. Connecting with prospects to educate and to gather personal information in a nurturing conversation that leads to setting and appointment for primary care at OSH. Update current patients on events and location requirements and answer all Medicare, facility services questions, Understand and explain safety and HIPPA and requirements. Sales Reservationist

Hilton Worldwide

June 2016 to June 2019 part time remote

Part time position responsible for taking inbound calls to check hotel availability. Answer any question regarding location and billing. Cross trained other staff members. Participated in pilot programs to gather data to introduce better processes for virtual workers. Received several awards for top performer, top VOC, and upsells quarterly. Provide customer service and accurate entering information in the database while maximizing on all sales opportunities. Set goals to meet and exceed key point indicators. Account Representative/Collector

Municipals Collections of America

October 2014 to July 2016

Took inbound calls from debtors to collect payments on past due bills and violations. Documents customer conversations and payment arrangements Specialized in de escalating irate customers Saw some clients face to face to make first installment. Reviewed status of delinquent accounts and strategized a collection action. Prepared correspondence on delinquent accounts requiring special handling. Build relationships with third party vendors. Successfully initiated payment plans by negotiating terms.

Howard Buick GMC Elmhurst, Illinois

Business Development Representative

Howard Buick GMC

September 2013 to October 2014

Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.

Responding to internet inquiries by email with sale promotions and vehicle information. Prospect for potential new clients and turn this into increased business.Meet potential clients by growing, maintaining, and leveraging your network. Identified potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company's practice leaders/Principals. Plan approaches and pitches. Work with a team to develop proposals that speak to the client's needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, empathising gaining agreement and working through differences to a positive conclusion

Independent Business Owner Virtual Agent

Arise Virtual Solutions

May 2013 to July 2014

Taking inbound customer service calls from different clients a project in sales and services. Requiring product knowledge, troubleshooting tier 1 online issues, placing or changing listings, explaining bill and charges and account management. I have serviced Eba, Staples and Airbnb. Provided superior customer service to each client meeting and exceeding client service levels.

Customer Account Executive

Comcast Cable - Woodridge, IL

December 2006 to September 2013

Accurately reported trends with increase in call volume Educated customers of all home visit procedures as well as any additional account, or technical questions. Advanced to Specialist, by meeting and exceeding required productivity metrics and then team leader candidate. Consistently met and exceeded customer's expectations. Successfully handled billing inquiries and requests. Assisted customer with product knowledge of phone, internet, and cable services. Processed payments and educated customers on account management issues. First tier troubleshooting for all cable or phone issues also scheduled trouble calls. Properly entered work orders in a web based data system. Educated customers on all products and services that pertain to their needs.

Customer Service Coordinator/Supervisor

Marshall Department Store - Darien, IL

December 2005 to November 2006

Supervised and maintained the entire front of the store. Trained and developed front counter employees and new hires. Manage assignment of shifts display set ups. Create schedules to cover business needs. Process and approve all returned items. Maintain front line inventory. Managed performance by observing customer interactions. Control placement of seasonal items for best advertisement. Assisted establishment with security, and loss prevention. Made sure returns were processed correctly. Ensured balanced cash drawers at the end of shift for 5 cashiers. Address customer complaints and maintain the cleanliness of the store. Sales Representative

Sprint PCS - Bolingbrook, IL

August 2001 to July 2004

Provided exceptional customer services.

Seized sales opportunities, while interacting with customers. Processed payments as well as research and analyze client financial billing history. Handled escalated customer issues by resolving complaints. Utilized all save efforts to retain customers.

Communicated promotional services, service plans, and educated customers on rebates. Transferred to proper department after resolving all customer service needs Sales Representative

Cintas Uniform - Chicago, IL

January 1998 to September 2001

Accurately entered uniform orders into an SAP computer system. Answered phone orders with attention to detail. Trained new hires with basic system familiarity, data entry. Processed payments as well as research products on back order or out of stock. Handled escalated customer issues by resolving complaints. Utilized all save efforts to retain customers. Created an effective filing system for auditing purposes. Education

Bachelor of Science in Psychology

University of Phoenix Online

August 2011 to November 2013

Associate of Applied Science in Business Management Robert Morris University - Chicago, IL

August 1990 to April 1992

Skills

• Skills: ICOMS/CSG/ACSR Billing Systems Microsoft Word, Microsoft Outlook PowerPoint, Excel spreadsheets, Cisco Phone System, CRM, GEM, Salesforce, Grand Slam troubleshooting software, Salesforce, Ockta, Workday10-key adding machine, AS/400, Type 70 wpm, SAP software, Data Entry, Predictive dialer systems, Vinsolutions, BDC Tracker, QuickBooks 2010, BDC Tracker, Auto Alert Certified. FACS a collection software.Citrix, empower and avaya phone systems. I am an independent contractor for InstaCart and Arise.

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