Student Advisor Corporate Trainer
Resume:
Jeffrey Marsh
**** ***** ****** ****** ******
Casa Grande, AZ
****.*****@*****.***
Summary
Organized front line operations manager/corporate trainer bringing 15+ years of experience in sales, customer service, compliance, multi-unit management, recruiting, human resource, and corporate training leadership. Collaborative managerial style with a dedication to accurately determining and achieving strategic objectives. Proven ability to analyze complex issues and implement effective solutions. Adaptable and solutions-oriented with the ability to manage stringent budgets and timelines. Dedicated to providing, and teaching others to provide the best in class customer service. This dedication increases product value, customer retention/loyalty and new customer growth.
Employment History
Student Advisor, November 2019 to Present
Trilogy Education/2U, Tempe, Arizona
As a student advisor, I am responsible for providing educational guidance and assistance for students by planning schedules, recommending courses, and determining appropriate education solutions for different types of students. I follow through and track the advancement of students. I work closely with career directors in helping to place graduating students in tech sector jobs parallel to their educational degrees and certificates.
•Building confidence and closer learning relationships between instructors and students.
•Building close relationships with human resource departments of several major technology companies in recommending job placements for students.
•Assisting in the transition from live classroom venue to virtual instruction due to COVID 19 campus closures.
Licensed Insurance Agent, March 2015 to April 2021
Assurance IQ, Seattle, Washington
As a remote Medicare agent, I reviewed client health care plans and helped them evaluate their needs against the services and coverage they are eligible to receive. I made recommendations about obtaining supplemental insurance and assisted people in understanding their options for prescription drug, vision, and dental policies.
Consistently exceeded company close ratio metrics.
Recognized as top 10% in regional sales metrics for 2018 and 2019
Assisted in new hire training by leading several Zoom training sessions.
Corporate Trainer - Operations and Compliance, August 2012 to November 2014
Rent A Center, Inc. Plano, Texas
Collaborated with managers to determine training needs and to schedule training sessions. Designed effective training programs. Selected and booked venues. Conducted seminars, workshops, individual training sessions, etc. Prepared educational materials such as new hire training manuals, module summaries, knowledge assessments, videos, etc. Supported and mentored new employees.
Created a new hire training program that was selected by the Board of Directors for implementation.
Improved new hire training, and reduced cost by replacing printed workbooks for an online training platform.
Designed and executed a new training program for cellular service and smartphones as a newly introduced product line.
District Manager, November 2009 to August 2012
Rent A Center Inc. Anchorage, Alaska
Planned and coordinated business operations for the 5 store locations in the state of Alaska. Identified local business challenges and suggested appropriate action plans. Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying sizes. Prepared budgets, controlled expenses and identified new revenue opportunities within my district. Ensured that teams always followed company policies and procedures. Lead the recruitment, on-boarding, training and development efforts in the district. Built a positive working and learning environment for my store managers and their team members.
Held the highest employee retention rates in the company
Regularly exceeded company sales and revenue goals
Awarded District Manager of the Year in 2010
General Manager, March 2001 to November 2009
Rent A Center Inc. Yakima, Washington
Delivered excellent customer service to ensure high levels of customer satisfaction. Motivated my store to meet sales objectives by training and mentoring staff. Created business strategies to attract new customers, expand store traffic, and enhance profitability. Hired, trained, and supervised new staff. Responded to customer complaints and concerns in a professional manner. Ensured store compliance with health and safety regulations. Developed and arranged promotional material and in-store displays. Prepared detailed reports on buying trends, customer requirements, and profits. Executed store administration duties such as managing store budgets and updating financial records. Monitored inventory levels and ordered new items.
Awarded Store of the district 5 times during my tenure
Awarded Store of the region 2 times during my tenure
Held the lowest employee turnover rate in the region from 2002 until my promotion in 2009.
Assistant Manager, July 2000 to March 2001
Rent A Center Inc. Yakima, Washington
Assisted the store manager in day to day store operations, while learning the direct management of a Rent A Center store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control were key responsibilities of this position.
Assumed all store manager duties in the one-month absence of a store manager, until my official promotion to store manager in March of 2001
Customer Service Representative, November 1999 to July 2000
Rent A Center Inc. Yakima, Washington
As a customer accounts representative my primary responsibility was achieving company standards for collections and rental renewals. I assisted our customers to achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Excellent customer service skills and positive attitude as demonstrated by recognition as district employee of the month for three consecutive months
Professional Skills
Business administration
Human resource management
Customer service
Excel spreadsheet
General Management
Microsoft office
Sales
Recruiting
Scheduling
Training
Zoom meetings and presentations
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