Jeffrey Marsh

**** ***** ****** ****** ******

Casa Grande, AZ

520-***-****

adpbst@r.postjobfree.com

Summary

Organized front line operations manager/corporate trainer bringing 15+ years of experience in sales, customer service, compliance, multi-unit management, recruiting, human resource, and corporate training leadership. Collaborative managerial style with a dedication to accurately determining and achieving strategic objectives. Proven ability to analyze complex issues and implement effective solutions. Adaptable and solutions-oriented with the ability to manage stringent budgets and timelines. Dedicated to providing, and teaching others to provide the best in class customer service. This dedication increases product value, customer retention/loyalty and new customer growth.

Employment History

Student Advisor, November 2019 to Present

Trilogy Education/2U, Tempe, Arizona

As a student advisor, I am responsible for providing educational guidance and assistance for students by planning schedules, recommending courses, and determining appropriate education solutions for different types of students. I follow through and track the advancement of students. I work closely with career directors in helping to place graduating students in tech sector jobs parallel to their educational degrees and certificates.

•Building confidence and closer learning relationships between instructors and students.

•Building close relationships with human resource departments of several major technology companies in recommending job placements for students.

•Assisting in the transition from live classroom venue to virtual instruction due to COVID 19 campus closures.

Licensed Insurance Agent, March 2015 to April 2021

Assurance IQ, Seattle, Washington

As a remote Medicare agent, I reviewed client health care plans and helped them evaluate their needs against the services and coverage they are eligible to receive. I made recommendations about obtaining supplemental insurance and assisted people in understanding their options for prescription drug, vision, and dental policies.

Consistently exceeded company close ratio metrics.

Recognized as top 10% in regional sales metrics for 2018 and 2019

Assisted in new hire training by leading several Zoom training sessions.

Corporate Trainer - Operations and Compliance, August 2012 to November 2014

Rent A Center, Inc. Plano, Texas

Collaborated with managers to determine training needs and to schedule training sessions. Designed effective training programs. Selected and booked venues. Conducted seminars, workshops, individual training sessions, etc. Prepared educational materials such as new hire training manuals, module summaries, knowledge assessments, videos, etc. Supported and mentored new employees.

Created a new hire training program that was selected by the Board of Directors for implementation.

Improved new hire training, and reduced cost by replacing printed workbooks for an online training platform.

Designed and executed a new training program for cellular service and smartphones as a newly introduced product line.

District Manager, November 2009 to August 2012

Rent A Center Inc. Anchorage, Alaska

Planned and coordinated business operations for the 5 store locations in the state of Alaska. Identified local business challenges and suggested appropriate action plans. Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying sizes. Prepared budgets, controlled expenses and identified new revenue opportunities within my district. Ensured that teams always followed company policies and procedures. Lead the recruitment, on-boarding, training and development efforts in the district. Built a positive working and learning environment for my store managers and their team members.

Held the highest employee retention rates in the company

Regularly exceeded company sales and revenue goals

Awarded District Manager of the Year in 2010

General Manager, March 2001 to November 2009

Rent A Center Inc. Yakima, Washington

Delivered excellent customer service to ensure high levels of customer satisfaction. Motivated my store to meet sales objectives by training and mentoring staff. Created business strategies to attract new customers, expand store traffic, and enhance profitability. Hired, trained, and supervised new staff. Responded to customer complaints and concerns in a professional manner. Ensured store compliance with health and safety regulations. Developed and arranged promotional material and in-store displays. Prepared detailed reports on buying trends, customer requirements, and profits. Executed store administration duties such as managing store budgets and updating financial records. Monitored inventory levels and ordered new items.

Awarded Store of the district 5 times during my tenure

Awarded Store of the region 2 times during my tenure

Held the lowest employee turnover rate in the region from 2002 until my promotion in 2009.

Assistant Manager, July 2000 to March 2001

Rent A Center Inc. Yakima, Washington

Assisted the store manager in day to day store operations, while learning the direct management of a Rent A Center store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control were key responsibilities of this position.

Assumed all store manager duties in the one-month absence of a store manager, until my official promotion to store manager in March of 2001

Customer Service Representative, November 1999 to July 2000

Rent A Center Inc. Yakima, Washington

As a customer accounts representative my primary responsibility was achieving company standards for collections and rental renewals. I assisted our customers to achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Excellent customer service skills and positive attitude as demonstrated by recognition as district employee of the month for three consecutive months

Professional Skills

Business administration

Human resource management

Customer service

Excel spreadsheet

General Management

Microsoft office

Sales

Recruiting

Scheduling

Training

Zoom meetings and presentations

Contact this candidate