Customer Care Receptionist

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NANJERU MARIAM C.V

PERSONAL DETAILS

SURNAME: NANJERU

OTHER NAMES: MARIAM

PROFESSION: FINANCE AND BANKING

DATE OF BIRTH: 22ND OCTOBER, 1994

MOBILE: +256-*********

Tel. CONTACT: +256-*********

NATIONALITY: UGANDAN

EMAIL: *************@*****.***

EDUCATION AND QUALIFICATIONS

Islamic University in Uganda 2012 - 2015

Bachelor of Business Studies (Finance and Banking) Uganda Advanced Certificate of Education 2010 - 2011 Uganda Certificate of Education 2006- 2009

CAREER HIGHLIGHTS

Islamic University in Uganda, Kampala campus

July 2016-To date

Receptionist

Responsibilities:

Receive phone calls from campus and outside campus

Entertain guests at all levels whether visitors or students

Typing official letters and arranging documents

Give direction to people especially those who want to know where the campus is exactly found and also those who want to go to various offices at the campus.

Receive complaints from students and lectures plus all staff members working at campus

Submit letters sent to campus to the concerned offices

welcome all people who come to ask about issues concerning campus Achievements:

Reduced time taken to respond to complaints raised by students, staff and other staff members

improved effective communication skills

Appreciated value of customer centricity

Improved my team skills

Level of association with different categories of people improved

Service delivery to students, staff members also improved Flavour Town Cafe, Kampala Uganda

Aug 2015 – June 2016

Cashier

Responsibilities:

Responsible for manage cash and sales transactions in dining facilities

promoting services

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improving customer satisfaction

Answering to inquiries

Maintained the highest quality of customer service

Issuing cash receipts to customers

placing orders for customers

Handling customer complaints

Receive cash from customers

Explain well the menu to customers

Interacting with customers that is to say showing them smiling face Achievements:

Achieved sales goals through product recommendations to guests

cash handling and at the end of the day revenue reconciliation and applicable paper work

Effective customer relationship

Improved on cash accounting

Effective communication skills

More friends increased due to good interaction with customers

Gained more confidence while talking to different kinds of people COMPETENCES AND SKILLS

Computer usage in packages like MS Office Word and Excel

Banking skills

Financial management skills

Good communication skills

Customer care skills

Team work

Office management skills

Leadership skills

LANGUAGE PROFICIENCY

Language Speaking Listening Writing

English Excellent Excellent Excellent

Luganda Excellent Excellent Excellent

REFERENCES

Mr. Ssenkumba Ahmed

Lawyer

Tel. Mobile; 070*******

Mr. Segirinya Ali

Dean of students

Islamic University In Uganda,

Kampala Campus

Tel. Mobile: 070*******

Mr. Sumare Muhammad

Academic Registrar

Islamic University In Uganda,

Kampala Campus

Tel. Mobile: 070*******

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