Showroom Manager Customer Service

CURRICULUM VITA

AJOM ALI KHAN

*******@*****.***

Phone: - +974-********

Available with NOC & GCC Driving License.

SUMMERY

Commerce graduate with 14 years+ experience in retail, overseeing operation of 10 retail showrooms and perform duties to ensure its smooth operation by providing training, scheduling & monitoring, Provide direction to the store staff and volunteer them. Excel at establishing win-win relationship and addressing diverse customer need by providing innovative solutions and ensuring outmost satisfaction. Display proven effectiveness to multi-task in a fast paced environment with dedication to superior service.

KEY SKILLS

Excellent Communication

Customer Service

Visual Merchandising

Operation Management

Business Development

Team Management

Adoptability

Organization

Inventory Management

Sales Operation

Shrinkage Control

Analytical

MS Office - Word, Excel, Power Point & Outlook

SAP, Focus, Oracle & FTP

RETAIL OPERATION SUPERVISOR (QATAR)

AL HARAMAIN PERFUMES W.L.L

Overseeing 10 retail showrooms to ensure that maximum revenue generated.

Tracking daily sales performance of retail stores and outdoor staff.

Implement sales & marketing strategies of company and observe closely.

Monitor all activities of the region’s showrooms and outdoor staff.

Responsible for achieving set target for retail and outdoor employee.

Conduct meeting with staff, discuss sales performance, requirements, product feedback,

Ensure compliance with company’s policies and operational guidelines.

Provide basic in store training, monitoring and ensure achieving their target.

Optimize and oversee operations to ensure efficiency.

Deal with problems by providing creative and practical solution.

Evaluate staff performance using key metrics and address issues to improve.

Undertake the business development initiative and expansion plan.

Report to senior executives on business progress and issues.

ASST. SHOWROOM MANAGER (SAUDI ARAB)

BMA INTERNATAIONAL (REDTAG) (JUNE-2015 TO JULY-2017)

Managed all day to day store operation of 21000 sq. ft. area with 33 staff.

Organized daily morning briefing with all staff and allocate responsibilities to personnel.

Supervised and guide staff towards maximum performance & achieved sales target.

Monitored stock level and shrinkage and ensure they stay within budget.

Deal with complaints from customers to maintain the store’s reputation.

Inspect all areas in the store and resolve any issues that might arise.

Plan and oversee in-store promotional events or displays.

Analysed sales and revenue reports and made sale forecast.

Ensured the store fulfils all legal health and safety guidelines.

Prepared and control the store’s budget aiming for minimum expenditure and efficiency.

Keep abreast of market trends to determine the need for improvements in the store.

SHOWROOM MANAGER (INDIA GHY)

MOHAN CLOTHING COMPANY PVT LTD BLACKBERRY’S (JUNE -2013 TO JUNE-2015)

Managed overall operations of high-end Exclusive Store with 11 Employees.

Developed business strategies to raise customers, expand store traffic and maximize profitability.

Met sales goal by training, motivating, mentoring sales staff, implement customer feedback.

Ensured high level of customer satisfaction through excellence service.

Entire store administration and verified compliance with policy and procedure.

Maintained outstanding store condition and visual merchandising as per brand standard.

Provided best solution with all issues that arise from staff or customer (complains, grievances etc.)

Identified strength and weakness of a team, train and assign them accordingly.

Managed inventory & ensure that sufficient stock & bestselling items are always available

SHOWROOM INCHARGE (QATAR)

LANDMARK GROUP (CENTRE POINT) (FEB 2011 TO FEB 2013)

Supervised store team, monitored & worked with them for all day to day store operation.

Lead sales team to make sure good sales and service provided & achieve daily targets.

Build and train the sales team and develop their skills, improve their productivity.

Operated as front line manager on implementing store functions through team members.

Regularly inspected that store is well organized, merchandised and maintain brand standards.

Ensured that daily dept. wise replenishment, the ready floor for next day operation.

Prepared for surprise audit and maintain all admin and store HR-related work.

Assigned duties to sales staff and schedules break period, work hours,

ASST STORE MANAGER (INDIA, DELHI)

PLANET RETAIL HOLDING PVT LTD (GUESS?) (JUNE- 2005 TO JAN- 2011)

Worked closely with the team & ensure that the floor is well maintained as per the standard.

Undertake customer service, sales activities and any shop floor activities as required.

Ensure service standards are always met and sales opportunities maximized.

Ensure achieving monthly and YTD sales target given by top management.

Prepare and distribute weekly and monthly staff schedules.

Monitored junior sales associates, worked with them to achieve weekly & monthly budget.

Ensured that best customer service is provided, increased basket size and conversion.

Conducted Team briefing, product knowledge & customer service training.

Periodically monitored visual merchandise display replaced and improved the brand standard.

Assisted department manager in-store operation and all day to day works.

LANGUAGE KNOWN: -

English

Hindi

Urdu

Arabic

Assamese

EDUCATION & PERSONAL INFORMATION:-

B. Com Monad University

DOAP: Diploma in Office Automation & Publishing

D.O.B: 01-08-1978

Nationality: Indian

Gender: Male

Marital Status: Married

Driving License: - Yes

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