Counter Clerk Center Representative
Resume:
SHERNEKA DAVIS
Motivated and dedicated professional with years of expertise in administrative support and client relations. Proven track record of success in task management and organizational duties. Demonstrates expert insight and proficiency in following policies and procedures. Skilled and collaborative team leader with experience in supporting daily operations both within and outside a healthcare environment.
Albany, GA 31701
********.*****@*****.***
EDUCATION
TROY STATE UNIVERSITY
GENERAL STUDIES
MONROE COMPREHENSIVE HIGH
SCHOOL
HIGH SCHOOL DIPLOMA
CORE COMPETENCIES
Microsoft Office
Production
Customer Service
Client Relations
Team Leader
Key Performance Metrics
Professional Development
Organizational Skills
Administrative Support
Client Relations
Inventory Control
Safety Compliance
Subject Matter Expert
EMPLOYMENT HISTORY
TARA FOODS/01/2019-08/2019
WAREHOUSE ASSOCIATE
• Responsible for picking and preparing packages for delivery purposes
• Package items according to specific instructions and accurately documented all work completed
• Maintain cleanliness of work areas and foster collaborative environment to promote teamwork
• Remove all defective items from the line
• Maintain up to date knowledge and information about inventory and customer information
• Meet production and safety goals while minimizing equipment downtime Effective communication with staff/management to ensure quality of work
• Execute efficient loading of product as directed by bulk and individual paperwork TELEPERFORMANCE/06/2018-12/2018
CALL CENTER REPRESENTATIVE
• Answered phones provided accurate information to clients via multiline phone line
• Respond to incoming calls regarding member account balance inquiries and issues
• Provided accurate information regarding services, features, and products
• Demonstrated superior customer service and professionalism at all times
• Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies
• Utilized counselor approach to offer complete customer satisfaction on all calls whether sales or customer care related
• Secured new client sales and retention through exceptional customer care PROCTOR AND GAMBLE/08/2013-04/2018
FRONT COUNTER CLERK
• Met/exceeded all established metrics and production requirements set by the organization
• Greet all clients upon entry and assist with location of products as needed
• Demonstrate superior customer service and professionalism at all times
• Ensured clean and safe working environment while delivering parts throughout the plant
• Established positive working relationships with staff to ensure quality of work
• Provided on the job training to new hires and serve as Subject Matter Expert to current staff
• Participated in meetings for professional development and updates on company process ALBANY STATE UNIVERSITY/03/2011-05/2013
ADMINISTRATIVE ASSISTANT
• Provided administrative support to staff/management ensuring effective communication to enhance quality of work
• Answered incoming calls and served as liaison between office staff and other personnel
• Trained new workers on company policies and enforced safety regulations
• Quality checked all documentation for accuracy and data integrity
• Managed clerical duties, updated demographics and kept all files up-to-date
• Performed receptionist duties, file organization and research and development
• Maintained a high-volume workload within a fast-paced environment, ensuring the department’s productivity standards were exceeded
1
SD
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