RESUME

Personal Information .

Name: Joy Ekka

D.O.B: 20 October, 1984

Current Address: House No. -8, F 88 Khanpur School Road, New Delhi - 100062

Permanent Address: Itki Mahuwatoli, P.O-Itki, Dist-Ranchi (Jharkhand)-835301

Contact Details .

Mobile: +91-956******* & +91-965*******

Email: adpbmr@r.postjobfree.com, adpbmr@r.postjobfree.com

Career objective: “To apply my learned knowledge and skills to real-world situations in a demanding environment and be a valuable team member in order to contribute efficient and important skills to the workplace I am in.”

Work Experience:

Timesjob.com (Internship), The Times of India Group, 6 months as Sales Executive.

Responsibilities: Liaisoning with prospective clients, provide information regarding the services and interacting with customers for feedback of the services provided by the company

Marks & Spencer Reliance India Pvt Ltd : (26 Sept 2010 – 27 Dec 2019)

Marks & Spencer Reliance Pvt Ltd, 4 yrs. As Department Manager in Women & Beauty Business Unit.

Marks & Spencer Reliance Pvt Ltd, 4 yrs. As Department Manager in Men’s Business Unit.

Marks & Spencer Reliance Pvt Ltd, 1.2 year As Sales Executive.

Responsibilities:

1.Sales, Hours & Productivity :

Sales : Use of commercial information and product knowledge to drive sales and other activity in the store using the internal tools provided

Sales : To analyse competitors and sales performance (SPR, DSR and Store reports)

Manpower worked Hours: Manage the budget of the hours in the store effectively

Rota: Design the ideal rota to ensure to have people in the right place at the right time

Productivity of department: Identify the performance of the department, along with the review and probing of the underperforming section.

Competitor’s awareness: To be aware, create and manage relationship and / or do Competitor analysis with relevant feedback.

2.Store Procedures and Cost Control:

Cash desk management

Security and Shrinkage

Administration management

Health and Safety

3.Customer Service:

Ensure entire team is well trained on Customer service standards of the brand, and follow the same at all times

Regular Customer service training, Product knowledge training

4.Stock / Inventory :

Ensure the stock are arranged as per the company’s layout

Track the inventory received

Feedback to shared with management team regarding the performance of stock and on self availability

REASON BEHIND MAKING A CAREER IN RETAILING: To be a part of the exciting and dynamic retail industry which offers immense scope to gain experience in myriad and vivid fields such as buying & planning, ecommerce, store management, global sourcing, and information technology. Retailing with new marketing strategies, advertising approaches and managerial methods today needs persons who are passionate, can adapt to continuing innovation and have strong analytical business skills, thus making the profession all the more challenging and satisfying.

Academic Qualifications .

Qualification

Year

Board/Univ.

Institute

CGPA/%

PGPBM (Post Graduate Program in Business Management)

2008-10

Autonomous

International School of Business & Media, Kolkata

4.5(cgpa)

B.Sc.

2008

Delhi University

S.G.T.B Khalsa College.

45%

XII

2002

ICSE

Flaiz Mem.Sec.High School, Andhra Pradesh.

62%

X

2000

CBSE

Sainik School Tilaiya, Jharkhand.

54%

Key Academic Projects .

Marketing & Sales:

Comprehensive study of sale, distribution channel and channel designing, application of 4 P’s and SWOT analysis.

Maruti Udyog Ltd.

Toyota & Honda.

Bharti Airtel.

Retail:

A study on Retail stores, Store location, layout, visual merchandising etc.

Brand, Vision & mission

Targeted customer

Merchandising offered

Business Strategies

Date Joy Ekka.

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