Rachel Townsend

Hamer, SC *****

843-***-**** adpbgn@r.postjobfree.com

Summary

Results-driven Professional with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve issues with tact and diplomacy to drive client retention and loyalty. Energetic and reputable individual possessing strong work ethic, professional demeanor, and superb initiative. Exceptional customer service and decision-making skills. High-performing Professional offering extensive experience working with diverse client base and delivering exceptional results. Hardworking professional known for having terrific work ethic and dynamic communication skills. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Skills

• Healthcare operations

• Organizational standards

• Acute and rehabilitative care

• General housekeeping ability

• Quick problem solver

• Documentation specialist

• Filing and data archiving

• Safety regulations

• Verifying data accuracy

• Administrative support specialist

• Strong interpersonal skills

• Customer service-oriented

• Data Entry

• Order processing

• Data processing

• Customer relationship management

Experience

07/2000 - 07/2021 Dillon and Marion Board of Disabilities Hamer, SC Patient Care Assistant

• Promoted patient comfort by quickly responding to calls and handling diverse needs.

• Communicated changes in patient conditions and other unit concerns to multidisciplinary team.

• Documented patient intake and dietary requirements and aided with feeding and monitoring.

• Responded to patient alarms and needs-assessment requests to identify course of treatment.

• Responded to bell or light signal calls to assist patients with needs.

• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.

• Performed minor housekeeping tasks to keep patient areas clean and sanitized.

• Used mobility devices to transport patients.

• Documented information in patient charts and communicated status updates to interdisciplinary care team.

• Supported unit efficiency by maintaining current and accurate clerical paperwork.

• Delivered personal nursing assistance in pre- and post-operative situations. 03/2004 - 12/2020 Mann Hummel Filtration Technology Hamer, SC Data Entry Specialist

· Verified data accuracy by consistently reconciling work with documentation.

· Safeguarded data accessibility through effective file management and organization.

· Resolved data-management issues that helped production elevate from 95% to 98% productivity schedule, resolved issues by identifying erroneous invoicing and preventing unscheduled delays.

· Identified and corrected data entry errors using established quality control methods.

· Prepared documents for scanning by removing staples and sorting in correct order.

· Minimized errors with proper verification and sorting and labeling the classification of data.

· Assisted staff with locating important records and retrieving database information.

· Prepared and scanned records for document imaging and retrieval in company database.

· Entered large volume of information daily with high degree of accuracy.

· Collected data for entry from multiple sources.

· Identified problems with automated uploads by carefully scanning completed work.

· Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.

· Kept upload errors low by carefully checking source data for errors.

· Additional duties included operating a forklift, pallet jacks, hand trucks to move warehouse inventory from warehouse and distribution centers.

· Ability to record and log record information and deliver products to various locations in a safe and timely manner.

· Followed and adhered to all OSHA and MSD safety guidelines and regulation, resulting zero safety violations.

· Possess the ability to work in a high-volume environment; ability to diagnose, troubleshoot systems, and resolve client issues while providing exceptional customer service.

· Trained to use scanners and other electronic devices to accurately document specific information into various web-based portals.

· Able to record findings and submitted final reports to higher after completion.

· Demonstrated strong verbal, written, and interpersonal skills on daily-to daily basis. Education and Training

1989 Dillon High School Dillon, SC

High School Diploma

Expected in 12/2022 Northeastern Technical College Cheraw, SC Associate of Business Management

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