Operations Officer Chief
Resume:
Michael P. Smith
Chief Operations Officer
(
+
**********@*****.***
Chandler, AZ 85249
SKILLS
Operations Management
Strategic Planning
Risk Management
Business Development
Marketing & Advertising
P&L Management
Performance Management
Logistics
Supply Chain
Purchasing & Procurement
Project Management
Recruiting & Hiring
Talent Development
Human Resources
Rewards & Recognition
Franchise Operations
Vendor Relations
Contract Negotiations
Sales Management
EDUCATION
Bachelor’s Degree in Business &
Management, Marshall University
HIGHLIGHTS
ü Deep Ties to Real Estate
ü 1,000,000s of Media Impressions
ü Coverage on ABC-15, Radio and Print
ü 18% YOY Growth
ü Cost Reductions + Revenue Growth
COO Dialed into the Real Estate Market throughout the West Master strategist and COO with 16 years of experience driving 180 transformations and turnarounds through a combination of Jedi-level cost containment strategies and ingenious identification of business development opportunities. Believes in leading from the front lines and brings total career revenue in excess of $450M – total career savings of $40M – and sharp business instincts which have produced meteoric business growth. EXPERIENCE
PODS Moving & Storage 2016 – Present
VICE PRESIDENT OF OPERATIONS, SOUTHWEST FRANCHISES
$1B business and market leader with EBITDA @ $100M for the Southwest franchise market and responsibility for 70 employees. Increased bottom-line growth by 20% YOY and revenue by 46% in just 3 years. Charged with jump-starting flat growth and strategically cut nearly every line item in the P&L along with seizing opportunities before competitors.
• Secured the Southwest’s 1st commercial customers – a game-changing move that opened up a new business channel and grew the business by $1,000,000s
• Attacked operations status quo by eliminating OT (saving $400K/year) and streamlining management in a way that improved both efficiency and productivity
• Added secondary, 99% profit-only sales by introducing container protection
• Introduced “staging” areas and saved at least $1.2M/year while increasing sales volume 40% and positioning PODS for added volume capacity Units Franchising Group 2012 – 2016
CHIEF OPERATING OFFICER
Began with 20 locations and opened 5 markets – Los Angeles, Seattle, Orange County, North Carolina and Milwaukee. Personally recruited for this role based on track record of driving business growth and successfully increased royalties by 50% along with reigning in spend on OT, equipment and manpower.
• Took multiple franchise locations from $100,000s in the red to profitability by introducing commercial customers such as ServiceMaster and Servpro 1800Packrat 2002 – 2012
VICE PRESIDENT OF OPERATIONS
Hired at startup and was accountable for managing company locations as well as franchise operations. Managed 200 employees across the US and played a critical role in orchestrating expansion from 3 original North Carolina locations to 96, nationwide.
• Grew revenue from $500K to over $200M per year
• Carefully controlled costs during expansion and helped nearly 100% of franchises bring on commercial restoration and real estate clients
• Produced $700K in annual savings from installing GPS tracking in the fleet
• Built a thriving business with nearly 100 franchises sold back to corporate ownership at 5.5 x EBITDA
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