Administrative Assistant Residential Counselor

Caroline Wanjohi

804-***-**** *********@*****.***

Passionate professional with over 12 years’ experience working in the financial, food, and human services industries. Diplomatic, personable, and adept at managing challenging situations. Consistently received customer satisfaction scores in excess of 95% positive. Skills & Expertise

● Sales

● Self -Starter

● Listening

● Conflict Resolution

● Data Entry

● Compassionate

● Time management

● Interpersonal Skills

● Proficient Swahili

Speaker

● Enthusiastic

● Team player

Professional Experience

Lionbridge

US Remote Online map quality analyst (Part-time) September 2019 – Current

• Read and apply written guidelines on how to analyze results

• Complete online mapping and routing related tasks

• Research, using online tools to investigate geographic accuracy of queries

• Rank or rate results in relation to queries made by search engine users

• Utilize online maps, route planning, and point of internet research

• Maintain knowledge of local and national Geography

• Effective time management and organizational skills Capital One Bank Richmond VA

Work at Home Customer Service Representative February 2019 – July 2019

• Develop and maintain a comprehensive skill set to enable resolution of customer problems

• Grow trustworthy relationships with customers

• Demonstrate a strong customer focus rooted in empathy

• Embrace constant change in a fast-paced, tech-enabled environment

• Communicate effectively with peers, management, and customers

• Exercise good judgment and independent decision-making skills

• Effective time management and organizational skills and be proactive

• Demonstrate exceptional listening, questioning and call control techniques

• Display dependability with a solid attendance record on a strict schedule Bay Cove Human Services Boston, MA

Residential Counselor 2009 - 2016

● Store client records and treatment plans into appropriate database in a timely manner

● Greet visitors, handle incoming calls and schedule client appointments

● Provide direct care to five adults with mild to moderate developmental disabilities

● Ensure the individuals’ stability, safety, health promotion and maintenance as well as aid in the acquisition of social living skills

● Accompany individuals on doctor’s appointments and community outings

● Implement behavioral and psychiatric rehabilitation treatment plans

● Work with treatment providers and families to ascertain that client needs are met

● Provide crisis intervention and routine medication administration

● Assist in all aspects of home life such as meal planning and preparation, budgeting and leisure time

Barclays Bank of Kenya Nairobi, Kenya

Administrative Assistant / Marketing Associate 2006 - 2008

● Perform administrative and office support activities for supervisor

● Maintain and develop relationships with existing customers in person and via telephone and email

● Develop ideas and coordinate strategies for advertising, product literature, promotions, public relations and other related marketing activities

● Research and gather market and customer data to analyze and predict future trends

● Advise consumers on forthcoming loan product developments and discuss special promotions with Manager

● Create detailed proposal documents to meet the prospective customers’ needs

● Guide the customer on the procurement of loans and explain the financial risks

● Assist in the planning of team meetings and events

● Proofread, edit and ensure accuracy in final documents

● Manage database to ensure accurate and timely entering of records and information into the system for reference purposes

Education

International MBA in Healthcare Management Southern New Hampshire University

Manchester, NH

Bachelor’s Degree, Business Administration Kenyatta University Nairobi, Kenya

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