Food And Beverage Supervisor.

Organization: HOTEL SHANGRI-LA EROS NEW DELHI, INDIA

Designation: SUPERVISOR

Duration: 1st of April 2019 till 5th December 2020 Responsibilities: Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Organized special events in the restaurant, including receptions, promotions and corporate lunches.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Prepared for and executed new menu implementations.

Led and directed team members on effective methods, operations and procedures.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Conducting trainings

Organization: JUMEIRAH ZABEEL SARAY DUBAI, UAE

Designation: GUEST RELATION EXECUTIVE (Indian Restaurant Amala) Duration: 3rd of August 2018 to 26th March 2019

Responsibilities: Consistently provided professional, friendly and engaging service.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Delivered quality service by providing a warm and welcoming environment.

Effectively listened to, understood and clarified guest concerns and issues.

Assisted colleagues whenever possible.

Organization: HOTEL SHANGRI-LA DOHA, QATAR

Designation: SHIFT IN-CHARGE (Lobby Lounge)

Duration: Mar 2017 to July 2018

Responsibilities: Responsible for maintaining team roster, SFS audits, conducting trainings

A good approach to teamwork and ability to manage a busy section

Provide guest orders swiftly and promptly

Maintain regular contact with all customers to build strong relationships

To obtain incremental revenue through up selling at the restaurant

Manage the guest history system and effectively, with permission use the guest profiles. Organization: HOTEL SHANGHRI-LA EROS NEW DELHI, INDIA Designation: GUEST SERVICE ASSOCIATE (Italian Restaurant Sorrento) Duration: Jan 2016 to Feb 2017

Responsibilities: Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.

Consistently monitored guest consumption of alcohol and intervened appropriately as needed.

Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.

accordance with guidelines and safety procedures.

Precisely described menu items and special offerings and appropriately identified wine pairings.

DIPTI KOLHE

Mobile: +974-********

Email: ***************@*****.***

Organization: THE LEELA AMBIENCE HOTEL GURGAON, INDIA Designation: GUEST SERVICE ASSOCIATE

Duration: Jun 2015 to Jan 2016

Responsibilities: Ability to think on my feet, make decisions, work calmly and well under pressure

Handling a busy coffee shop and specialty restaurant with daily operations

Maintain regular contact with all customers to build strong relationships

To obtain incremental revenue through up selling at the restaurant

Manage the guest history system and effectively, with permission use the guest profiles.

EDUCATION QUALIFICATION

• B.Sc. in Hospitality and Hotel Administration from IHM Bhopal (2012-2015) (Sponsored by Govt. of India, Ministry of Tourism).

• Completed certificate food science and quality control from Santaji Mahavidhalya, India.

• Completed workshop on molecular Biology (X-Pert Teaching Kits) from Hi Media Laboratories

• Completed certificate Zesta Tea Training Programs from Shangri-Las Eros hotel India. Sl.NO CLASS BOARD YEAR RESULTS DIVISION

1 B.S.C. IGNOU UNIVERSERTY 2013-2015 61% 1st

2 12th MAHARASHTRA

BOARD

2012 53% 2nd

3 10th MAHARASHTRA

BOARD

2010 72% 1st

STRENGTH, HOBIES & AWARDS

Smart worker Loyal

Self-Reliable and hardworking Responsible and team work ability

Co-operative Punctual

Writing stories and sketching

Two Golden Awards & 6 Silver Awards in this duration

PERSONAL DETAILS

Date of Birth 16-May-1993

Nationality Indian

Languages English &, Hindi

Marital Status Married

Husband Name Rohit Mandre (Currently living in Doha, Qatar) Gender Female

Permanent Address J/3 297 DDA flat Kalkaji, New Delhi. Residential Address Plot no.-10 Shyam nagar, Manish nagar, Himgiri plaza, Nagpur

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