Program Leader Member Team

ANDREA ZAGO

Project Manager

Edmonds, WA ***** 904-***-**** ***********@*****.*** www.linkedin.com/in/andreazagop/

Strategic program leader with over 12 years of experience managing programs and projects to elevate operational performance. Highly effective at driving continuous improvement and strategic initiatives that optimize the internal/external customer experience within technology, e-commerce, and supply chain sectors. Bilingual (English/Spanish) communicator who can activate best practices across teams and build consensus to produce successful outcomes. Well-versed in identifying performance gaps and developing solutions that demonstrate high delivery and quality standards.

Selected Accomplishments

Onboarded nine financial institutions to DPS program within a year, including compliance technology and policies.

Created a new screening platform to screen compliance issues, suspicious transactions, potential risks, and existing sanctions.

Built and led vendor engagement team within Global Trade Services Organization to enable import activities across marketplaces.

Developed scalable strategy to educate internal customers and vendors on regulatory requirements for import, ensuring compliance of products delivered to customers globally and driving program standardization from US to Mexico, Europe, and Japan.

Created standard operating procedures on retail training, vendor training, tools usage, and latest global trade policies and processes, resulting in a 46% YoY improvement for exceptions and improved coverage for ad hoc customs requests by 34% respectively.

Core Competencies

Strategic Planning Requirements Gathering Project Implementation Program Management Resource Allocation

Risk Mitigation Training and Development Continuous Improvement Cross-Functional Team Leadership

PROFESSIONAL EXPERIENCE

Amazon, Seattle, WA Jun 2019 – Present

Senior Risk and Compliance Manager

Lead Amazon’s global Denied Party Screen (DPS) program, a function of treasury and risk management to implement global standards and procedures to ensure operational and regulatory compliance across North America, LATAM, Europe, and Egypt.

Oversee a three-member DPS and sanctions team to drive resolution of all sanction-related inquiries from external Amazon partners with a focus on financial institutions processing accounts payable and payment business operation payments.

Champion creation and execution of all standard operating procedures, risk assessments, communications, strategic planning, and executive reporting to ensure effective program operations.

Ensure that any accounts related to fraud inquiries were disabled timely and close to avoid further issues.

Onboarded nine financial institutions to DPS program within a year, including compliance technology and policies based on specific requirements and government regulations.

Created a new screening platform to screen compliance issues, suspicious transactions, potential risks, and existing sanctions.

Global Vendor Engagement Manager – Direct Imports Product Compliance Mar 2015 – Jun 2019

Built and led vendor engagement team within Global Trade Services Organization to enable import activities across marketplaces.

Provided import product compliance training, resource development, defect analysis, reporting, and escalation management.

Developed scalable strategy to educate internal customers and vendors on regulatory requirements for import, ensuring compliance of products delivered to customers globally and driving program standardization from US to Mexico, Europe, and Japan.

Oversaw North America and Central America escalation programs for global vendor management teams, including processes, metrics, customer performance and engagement.

Managed four operational support specialists to revise compliance documents and provide updates on urgent escalations.

Created standard operating procedures on retail training, vendor training, tools usage, and latest global trade policies and processes, resulting in a 46% YoY improvement for exceptions and improved coverage for ad hoc customs requests by 34% respectively.

Managed and identified market needs in order to develop direct imports compliance program and standard operating procedures.

Trained new hires on end-to-end workflow; configured systems and processes to establish operations in new marketplaces.

Worked with international teams to build a better compliance program and align on yearly goals and launch global expansions.

Operations Manager and Logistics Coordinator CEVA Logistics, Jacksonville, FL Aug 2008 – Jan 2015

Managed and maintained 200+ Fortune 500 customer accounts across US, Canada, Latin America, and Mexico, such as General Motors and Alcatel Lucent; supervised a two-member team to support logistics activities and maximize customer satisfaction.

Analyzed business processes, developed improvements, and promoted best practices within supply chain operations, improving estimated/actual delivery times by 30%.

Analyzed and interpreted transportation statistics for US, Central/South America, Australia, and Europe.

EDUCATION

Bachelor of International Business Administration, Keiser University

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