Learnership Call Centre
Resume:
NONTSIKELELO ZUKANI
I have ** years working experience as Administrative Assistant/Dispatch at DSV Road Onsite Banking.
I have completed Grade 12, Diploma in Business Management with Boston College, and Call Centre Diploma with Boston College and Business Administration learnership Certificate with Metro Minds and currently studying towards with MANCOSA (Management College of South Africa) Bachelor of Commerce in Supply Chain Management.
Yours Faithfully
Nontsikelelo Zukani
************@*****.***
Personal Details
Phone Number 081*******/073*******
Email ************@*****.***
Location West Rand (South Africa)
Nationality South Africa
Date of Birth 22 December 1988
EE/AA Status African Female
Dependants 1
Notice Period Immediately
Company
Position
Duration
DSV Mounties
Business Admin (Learnership)
Nov 2009 – Nov 2010
(Contract)
DSV Mounties
Administrator/Despatch Clerk
01 Jan 2011 till to date
Career Summary
Jan 2011– to date Administrator (DSV)Road
-Ensuring that all jobs are processed, actioned and delivered on time according to client’s expectations.
-Ensuring that all verbal instructions received are confirmed in writing.
-Ensuring all client queries have been addressed and resolved.
-Ready parcels for dispatch – ensuring complete labels and arranging couriers
-Data Capturing
-Maintains filing and archiving including retrieval of information required by client.
-Coordination of the Company drivers
-Accurate reporting and on-time distribution of reports as required.
-Liaising with customers regarding queries.
-Arranging collection and delivery of mail.
-Ensure all trip sheet information are completed accurate and correct.
-Compiling a delivery schedule
-Active tracking & following up on progress of deliveries
-Manage risk by investigating deviations & unauthorised stoppages by vehicle
-Monitoring delivery plan is adhered to
-Route Planning to determine the most efficient route to customers or suppliers in order to optimise utilisation.
-Conduct Vehicle & driver Inspection.
-Report damage of vehicles to Manager
-Give instructions & guidance to drivers & assistants in the performance of their daily duties
-Debrief with drivers & assistances to get feedback, overview & documentation of fleet -& ensuring they are fully utilized.
-Investigate complaints & queries form customers.
-Provide customers with accurate feedback & information.
-Able to work on Client Zone system
-Raising PO’s .
-Submitting monthly reports (KPI’S, SLA)
June 2019- to date Currently Training
Company Nedbank –New Business Department
Duties
-Capturing MFC vehicle business deals
-Paying out MFC deals to the dealership
-Generating contracts
-Handling customer’s queries deals
Education
Nov 2006 Grade 12/Matric at Tulip High School
Aug 2015 –Oct 2016 Business Management, Call Centre, (Boston City Campus and Business College)
(Currently Studying Bcom Supply Chain Management Part-Time)
Languages
Current Xhosa–Speak, Read
Sotho – Speak, Read, Write
Zulu–Read, Write, Speak
English–Read, Write, Speak
Qualifications
Grade 12
Diploma in Business Management/Call Centre Operations/
Computer literate with Microsoft Office particular MS Outlook and Excel.
Certificate in First line manager
Certificate in Business Administration
Skills
Strong numerical and analytical skills
Computer skills at intermediate level (MS Word / Excel / Outlook).
Attention to detail and accuracy
Interpersonal skills.
Reliable,Eager,Driven
Organised, dynamic, goal-driven and hands-on
Ability to work under pressure with constant accuracy
Strong organisation and administrative skills
Good interpersonal communication skills
Team Player
Reference
Babalwa Rateele
Assistant Manager (DSV Road)
Contact: 010*******/078*******
Email: *******.*.*******@**.***.***
Isaac Mohlama
Branch Manager (DSV Road)
Contact: 083-***-****
Email: *****.*.*******@**.***.***
Contact this candidate