Rana Louis

**** ***** ***, ******, ** *****

adpb7g@r.postjobfree.com

773-***-****

Profile

Friendly and talented individual seeking prospective position with strong customer service and patient care skills to make sure patients are receiving maximum satisfaction.

Highlights of Qualifications

8+ years of experience in medical field.

Experienced in office management interacting with more than 100 patients weekly.

Superior knowledge of managing medical billing for patients.

Expert in EPIC, MS Office Suite, Email system and Internet.

Bilingual: English, Arabic, and Assyrian.

Proved proficiency in interviewing patients to obtain their medical information and explain the value and necessity of the Chiropractic treatments giving to them.

WORK EXPERIENCE

Medical Office Scheduling and Registration Coordinator Swedish Covenant Hospital (Part of Northshore) - Chicago, IL 2015-(June) 2021

Greet patients and assist them accordingly as well as resolve and communicate patients’ issues to doctor and staff.

Greets all patients friendly, registers patients and obtains copy of insurance cards.

Answers high volume of incoming calls promptly, ensuring outstanding customer service at all times.

Help patients on filling out their registration forms and verifies insurance information. Precisely schedules appointments.

Professionally placing, receiving and transferring calls.

Floats to other provider offices as needed.

Responsible for medical record maintenance.

Advises patient of any insurance authorization and referral requirements.

Responsible for billing operations, cash management and closing the cash drawer at the end of the day.

Performs other duties as requested by supervisor.

Chiropractic Assistant Pro- Health Medical Group - Skokie, IL 2011-2015

Greet patients and assist them accordingly as well as resolve and communicate patients’ issues to doctor and staff.

Manage scheduling and patient’s future appointment whenever needed.

Obtain patient’s medical information in order to complete their forms.

Manage medical billing and coding for patients during office visits.

Responsible for communicating with the insurance health companies and other professionals.

Assist physicians examine patients and provide them with the required instruments or materials for performing procedures.

After an extensive training form the doctor, I am able to perform massages and different kinds of exercises to the patients with Disk Degeneration, Nick, Hip, Knee, and Elbow pain.

Assist our physicians during treating our patients who suffer from back pain and perform the proper type of massage as well as exercises to help them return to do their daily activities quickly.

Chiropractic Assistant SOOD Physical Therapy – Skokie, IL 2010- 2011

Preformed routine reception and clerical duties, accurate patient inquiry, as well as technician duties per patient requirements.

Assisted patients with completion of Chiropractic health histories.

Managed medical billings for patients to keep revenue coming in.

I was responsible for organizing and scheduling appointments every day and keeping the doctor updated on each patient’s health status.

Assisted physicians to ensure accurate patients’ medical records and treatment plans.

Prepared diagnostic information such as blood pressure, temperature, weight for the doctor for the examination and treatment

EDUCATION

Bachelor’s Degree in Business Administration Al- Mansour University - Baghdad, Iraq 2008

REFERENCES UPON REQUEST

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