Management/ New Opportunity

Stacey D. Davis

Austell, GA *****

Ph# 678-***-****

Email: *************@*****.***

Qualifications

I have over thirty years of Managerial experience in a customer service and retail environment.

You will find that I am highly motivated, very dependable, and quick to learn any new task.

I have excellent organizational and multitasking skills.

I am a strong believer in superior client and customer care satisfaction. I will go out of my way to exceed customer expectations.

Employment

Administrative Director

2019-2020

●Responsible for answering incoming calls, running clinic days with psychiatrist and psychologist, printing clinician notes and assisted with monthly audits

●Apply the highest quality customer service while fulfilling clients and clinicians needs

●Assigning Assessors for initial intake and reassessments

●Assisted with every aspect of a highly successful business

Director of Residential Operations 2013- 2019

●Responsible for making sound decisions on behalf of the company

●Handled administrative duties, public relations and training necessary to improve overall operations

●Recruitment and development of qualified staff for locations along with assisting with new startup training and development

●Assisted company in growing Residentially with 7+ new properties

●Successfully turned P&L losses to a profit for the company by a minimum of 10% or better

●Helped to increase Revenue by 4% in 1st year

●Maintained working relationships with Account Supervisor and team Leads

●Created significant functioning documents Company wide for the Residential front desks

●Helping to make a difference in employees lives (promotions, acknowledgements and knowledge)

●Instituted New hire training

●Implemented bench marked tired incentive program for employees to receive raises based on performance

●Apply the highest quality customer service while fulfilling client’s needs

●Trained and developed personnel on procedures and products

Lead Concierge, Concierge Services of Atlanta 2013-2013

●Helped to maintained contract (the longest tenured Lead at location)

●Provide local expertise for area activities, events, restaurants and hotels

●Conduct and fulfill customer request as needed, which may include providing immediate information, referring local services or work offline to conduct research related to individual customer’s request

●Apply the highest quality customer service while fulfilling client’s needs

●Trained and developed personnel on procedures and products

●Assist Property manager with resolving any concerns in a timely manner and overall daily duties to ensure smooth operations of the facility

Master General Agent, Chu Agency 2011-2013

●Promoted quickly for meeting /exceeding goals established by company

●Responsible for 25-40 agents at any given time

●Identified prospective customers for not only myself but my team members as well

●Marketed and generated leads for my team on a continuous basis to ensure company goals were met

●Provided highest level of service to clients

●Trained / counseled not only agents I was responsible for, but also all new agents

Insurance Agent, Chu Agency 2011 (6mos)

●Recommended and helped customers select Insurance products based on their needs

●Identified prospective customers using leads generated by company and my own efforts- performed on an average over 60 cold calls daily

●Worked as a team member to provide the highest level of service to customers

Assistant property Manager, Community One 2010-2011

●Responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community.

●Performed a combination of routine calculating, posting and verifying duties to make payments to vendors, process residential payments and obtained primary financial data for use in maintaining property accounting records.

●Helped to resolve resident issues and complaints, oversee any necessary construction, assists in marketing the property, and manages the financial aspects of the business.

Front Desk Supervisor, Community One 2010 - 2010

●Conduct and fulfill customer request as needed, which may include providing immediate information, referring local services or work offline to conduct research related to individual customer’s request

●Apply the highest quality customer service while fulfilling clients needs

●Trained and developed personnel on procedures and products

●Assist Property manager with resolving any concerns in a timely manner, programming access devices and overall daily duties to ensure smooth operations of the facility

Lead Concierge, Concierge Services of Atlanta 2004 – 2010

●Provide local expertise for area activities, events, restaurants and hotels

●Helped to maintain contract

●Conduct and fulfill customer request as needed, which may include providing immediate information, referring local services or work offline to conduct research related to individual customer’s request

●Apply the highest quality customer service while fulfilling clients needs

●Trained and developed personnel on procedures and products

●Assist Property manager with resolving any concerns in a timely manner, programming access devices and overall daily duties to ensure smooth operations of the facility

General Manager, Dr’s Vision Works 2004 - 2005

●Maintained efficient and effective customer relations

●Maintained and controlled procedures of work flow

●Acted as a liaison between sales floor, lab operations and customers

●Supervised and trained personnel in procedures established by company

●Responsible for maintenance, administrative duties and overall profit and loss of operations

●Pre tested patients for Doctor before exams

General Manager, Lenscrafters 2003 – 2004

●Managed day to day operations in a fast paced and volatile market

●Increased overall company profit and was the only store in region to have every employee crossed trained to maximize profitability and productivity

●Responsible for building a capable sales team

●Resolved personnel problems, handled complaints. Infractions, etc., which were referred to me and I took necessary actions to resolve situations in a timely manner

●Responsible for controlling loss prevention issues

General Manager, America’s Best Contacts & Eyeglasses 1999 – 2003

(Train the Trainer & Regional Manager Assistant)

●Responsible for making sound decisions on behalf of the company

●Impacted company growth and profitability

●Increased Revenue by more than +3%

●Made suggestions/recommendations that could enhance or streamline operations

●Responsible for overall profit and loss

●Handled administrative duties, public relations and maintenance necessary to improve overall operations

●Recruitment and development of qualified staff for location and region along with assisting with new startup training and development

●Controlled inventory

Computer Networking School 1997 – 1999

Assistant Manager, Philadelphia Vision Center 1997 – 1998

●Developed and helped create new business

●Assisted GM and owner with overall operations of the business

●Trained and developed sales associates to sell product and to exceed customer expectations

●Kept staff motivated

●Merchandising

Assistant Manager, Pearle Vision Center 1989 – 1997

●Helped GM come up with creative ways to keep sales force motivated

●Met/ exceeded company profit goals

●Helped GM manage day to day operations, which included but not limited to answering multi-phone lines, selling, making appointments, manufacturing eyewear, inventory, staff scheduling and whatever task asked to perform

Sales, Pearle Vision Center 1987 – 1989

●Selling of eyewear, contacts, cleaning supplies and accessories

●Manufacturing of eyewear

●Training customers to insert and remove contact lenses

●Inventory

Realtor, Zinman Realtors 1993 – 2002

Concierge, Various locations 1997 – 2002

Bridal Consultant 1985 - 1989

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