Services Clerk Account Manager
Resume:
Monica Crochet **** Copperleaf Dr
Lake Charles, LA 70607
******.*******@*****.***
linkedin.com/in/monica-croc
het-05907652
EXPERIENCE
Wal-Mart, Nelson Rd, Lake Charles, LA - Food and
Consumables Team Lead/Assistant Manager
April 2021 - Present
Manage 6 departments (HBA, Cosmetics, Pharmacy, Pets, Infants and Chemicals). Conducts price changes, roll back pricing, clearance pricing,
Pinpoint, out scans, credits and manage associates working in my areas At all times. Train new associates that are hired for my areas. Stock freight. Help any of the other departments that need help. Deal with customers and any customer problems.
United States Post O ce, Lake Charles, LA - RCA
March 2021- April 2021
Sorted mail and packages in my rural territory. Scanned packages and delivered all mail and packages to the appropriate addresses. Dealt with all customers and their needs for postal services. Hometown Restoration LLC, Lake Charles, LA — Project Manager
October 2020 - February 2021
Assess property damages from storms. Coordinate with insurance and adjusters to insure all damages are repaired and compensated for. Work alongside trained professionals that understands the claims process when dealing with the insurance company. Assess damages on clients roof, all interior and exterior of home. Use of a company camera link to take pictures of damages. Use roof link to access roof dimensions. Coordinate with the insurance company on behalf of the customers to get their home to prestorm condition. Complete estimates, contracts and supplements to the insurance company. Locate and purchase all materials needed for repairs for our construction crews to complete the damage repairs. United States Post O ce, Westlake, LA - RCA
July 2020 - August 2020
Sorted mail and packages in my rural territory. Scanned packages and SKILLS
Strategic account
development * positive
outlook * motivated team
player * energetic and driven
* superior organizational
skills.
People oriented
Excellent work ethic
Reliable
Revenue and profit
maximization
Excellent communication
skills
Proficient in AS400, MAS,
Fastlane, TSC Control Panel,
Microsoft O ce, Excel and
Outlook
AWARDS
Several customer service
awards.
TSC College - Ranked highest
in class put on by WM in
California
LANGUAGES
English Only
delivered all mail and packages to the appropriate addresses. Dealt with all customers and their needs for postal services. The Service Group Companies, Sulphur, LA - Account Manager/Outside Sales/O ce Manager
November 2019 - April 2020
Managed the Sulphur o ce. Developed new business customer base in Louisiana and Texas area. Coordinated services for non hazardous and hazardous waste. Oversaw disposal methods, adhering to EPA regulations with knowledge of equipment required for completion of projects (roll o boxes, tankers, flatbeds, vacuum boxes, cranes, etc.) in a safe and e ective manner. Completed profiles, manifests, labels, placards, etc. for my customers loads. Sold/Rented portalets, hand/eye wash stations, trash services, tents, tables, chairs, light towers, etc. Submitted driver’s paperwork to main o ce in Lafayette, printed driver’s schedules, scheduled trucks into shops for repairs. Ordered and picked up supplies needed for o ce and drivers. I made sure the drivers had what they needed and that the Sulphur o ce ran smoothly. Attended conferences and worked closely with plants, refineries, construction, etc.
Breaux Petroleum Products, Lake Charles, LA -
Environmental Account Manager/Outside Sales -
Louisiana and Texas area
May 2019 - August 2019
Develop new business customer base in Louisiana and Texas area. Coordinated services for non hazardous and hazardous waste. Oversaw disposal methods, adhering to EPA regulations with knowledge of equipment required for completion of projects (roll o boxes, tankers, flatbeds, vacuum boxes, cranes, etc.) in safe and e ective manner. Completed profiles, manifests, labels, placards, etc. for customer loads. Managed the drum area - made sure drums were sent out to the correct disposal outlets in a timely manner.
Hine Environmental Services, Sulphur, LA - Account Manager/Outside Sales - Louisiana and Texas area
June 2016 - May 2019
Develop new business customer base in Louisiana and Texas area. Coordinated services for non hazardous and hazardous waste. Oversaw disposal methods, adhering to EPA regulations with knowledge of equipment required for completion of projects (roll o boxes, tankers, flatbeds, vacuum boxes, cranes, etc.) in safe and e ective manner. Completed profiles, manifests, labels, placards, etc. for customer loads. Waste Management (CWM), Sulphur, LA - Technical
Service Representative/Inside Sales/Facility Services Clerk
July 1989 - May 2016
Worked closely with site personnel at various landfills to insure prompt disposal and invoicing. Prioritizes and managed project tasks e ectively with internal and external customers. Supported 10+ Industrial Account Managers throughout WM. Ensured customer compliance with site and regulatory policies and procedures. Oversaw many aspects of waste disposal for various large accounts. Provided current and potential customers disposal and/or transportation quotations, paperwork and additional requirements for non hazardous and hazardous waste disposal. Achieved sales goals with focus on solution selling, feeding volume to our assets and 3rd party brokering. Maintained total price discipline to support profitable growth with the right disposal volumes. Resolved all customer service issues and found solutions to prevent customer loss and improve retention. Achieved budgeted expense goals. Worked to find beneficial waste streams that would reduce operation cost and improve margins. Certifications: DOT, RCRA and Hazwoper. Attended environmental conferences. Compliance: Ensuring all documentation met LDEQ/EPA regulations. Discrepancies: Resolved any and all issues with incoming waste streams.
Reporting: Generated various reports for state/federal authorities, customers and company personnel.
Manifesting: Prepared manifests and placards for customers shipping waste to our facility.
Receiving: Processed incoming and outgoing documents for waste received.
EDUCATION
Graduated from Sulphur High School 1985
Several Customer Service Classes put on by WM
References
Diane Frey - Industrial Group Manager for WM - *****@**.*** Cell: 337-***-****
Glenn Robertson - Sr. Industrial Account Manager for WM - ********@**.*** Cell: 225-***-****
Wendy Harrison Donahoe - Approvals Chemist for WM - ********@**.*** Cell: 281-***-****
Lisa Peterson Wylie - Cell: 817-***-****
Tom Fowler - Cell: 337-***-****
Matt Hine - Manager at Kenworth of Louisiana - Cell: 337-***-****
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