Medical Billing, Patient Access

BONNIE RANER

**** ****** **** **, **** Lupton Co. 80621 C: 303-***-**** **********@***.***

SUMMARY

Efficient Patient Access Director with 31 years of experience working in hospital setting. Extensive knowledge of medical record organization and patient advocacy. Strong knowledge of registration, and hospital billing. Communicative and team-oriented with proficiency in Epic, MedSeries4, and Meditec systems. Proven history of fostering strong teams, individual and management objectives. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

SKILLS

Medical billing

Patient interviewing skills

Team building

MS Office

Data management

Problem resolution

Customer service

Organization

Relationship building

Estimates

Insurance/Benefits

EXPERIENCE

11/1/2020 TO CONSULTANT

PATIENT ACCESS-BILLING-FINANCIAL ASSISTANT CONSULTANT 31 YEARS IN REVENUE CYCLE

Assist clients regarding registration and scheduling workflows while guiding them through inter-dependencies and design decision impacts.

Provide solution oversight, direction, and expertise to client stakeholders.

Review configuration to meet workflow requirements and make recommendations to clients, mitigate solution risk and issues, and execute workflow and process improvement strategies.

Assist with individual client’s, work-queues, denials, as needed to support new processes or bring them current.

08/2009 to 11/2020

Director Patient Access

Cheyenne Regional Medical Center Cheyenne, Wyoming

Recruited well-qualified candidates to fill vacancies and provide training to new recruits.

Supervised administrative staff of two supervisors, 2 leads and 37 Patient Access Staff, 6 Financial Navigators, delivering consistent coaching and mentoring to improve job efficiency.

Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Implemented new hire training to further develop skills and initiate discussions on task prioritization.

Implement new software to support provider orders, record pre-registration patient calls, and pre-authorizations.

Developed telehealth process for Emergency room providers.

Support and produce lean

Updated procedures necessary to meet local and national regulatory requirements. (ABN's-Price Transparency)

2013-Implement EPIC -Hospital Readiness

Effective alignment of Revenue Cycle components.

04/2008 to 08/2009

Patient Access Manager

Longmont United Hospital Longmont, CO

Manage and Coordinate Registration and Clinic areas.

Statistical reporting

Annual Budget

Implement new technology, improving processes, including building payers-plan.

Supervise leads in daily operations, while building and maintaining mechanisms for pre-encounter and QI.

Implemented training course for new recruits, speeding profitability.

08/2006 to 08/2008

Assistance Director PFS-Director of Patient Access

Yampa Valley Medical Center Steamboat, CO

Documented and managed patient information using Meditech.

Implementing new electronic insurance eligibility tool for front end.

Implemented new process for obtaining authorizations prior to process-eliminated denials.

Submitted fees and claims to insurance companies manually or digitally.

Applied HIPAA Privacy and Security Regulations while handling patient information.

Credit new consent to treat to obtained necessary signatures for privacy laws and consent for treatment.

Designed new flow for registration, so all patients processed through one area for hospital visits.

EDUCATION AND TRAINING

11/2006

Associate of Applied Science: Health Administration-Business

Western International University Tempe, AZ

3.62 GPA

Required coursework

CERTIFICATIONS

Lean Concepts 5S, Cheyenne Regional Medical - 2019

Leadership Training 2018

Lean Six Sigma-Yellow Belt 2011

HIPAA Certified 2010

CHAA 2006

Reference

Nancy Klock Patient Financial Service Director 303-***-****

*******@****.***

Jacquie Perez Revenue Cycle Consultant-CEO 209-***-****

jacilynperez@gmail,com

Treina Beilby Elliott Charge Master Analysis 970-***-****

******.*******@*********.***

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