Department Assistant Plymouth

Daniel Fall

********@*****.*** • 781-***-**** https://www.linkedin.com/in/daniel-fall • 43 Jacqueline Lane Plymouth, MA 02360

GENERAL MANAGER HOSPITALITY INDUSTRY OUTSTANDING LEADERSHIP SKILLS HUMAN RESOURCES IDENTIFYING TALENT

I am interested in the role of Recruiter. I think it would be an excellent transition considering my background in the hospitality industry, maintaining a longstanding reputation as a leader in the industry while constructing a staff with one of the finest reputations on the south shore. We established ourselves at the very top for customer success on the south shore of Massachusetts. I have an innate ability to read human behavior and work well with teams of people to achieve maximum results for any organization; my mission as a general manager was to grow annual profits and create a workplace culture conducive to maximum efficiency by implementing strong communication skills by creating an inclusive environment.

RELATED SKILLS

• Technical: Staff Coaching and Training, Policy Implementation, Conducting Interviews, Accounting and budgeting; Inventory; multiple Point of Sale systems; PowerPoint; Human Resources, Recruiting, Microsoft Excel; Tablets: Ipads; Hiring; Prioritizaton; Sourcing

• Professional: Works Well Under Pressure; Conflict Resolution; Crisis Communication; Exceptional Writing Skills; Customer Service; Management; Talent Acquisition; Community Engagement PROFESSIONAL EXPERIENCE

General Manager, Plymouth, MA May 2014 – Present

Hynes Restaurant Group – 42 Degrees North Restaurant www.42DegreesNorthRestaurant.com

· Recruited by sourcing, hired, and managed a team of 50 employees. Grew the business from concept to $1.4 Million in gross annual revenue.

· Oversaw an increase in annual revenue by $200,000/year by tracking key performance indicators.

· Worked closely with an experienced ownership group on the South Shore to transform our business model to be successful in an increasingly technological world, through menu creation programs, food inventory apps

(Orderly), reservation apps (NextMe), and delivery apps (Uber Eats), social media marketing.

· Honored with several awards for outstanding dining establishment, one of Phantom Gourmet’s Great 8 Seafood establishments, travelers choice awards from TripAdvisor.

· Created relationships with new vendors to bring in innovative food and beverage products.

· Made tremendous improvements to our property management, hiring reliable tradespeople for maintenance, renovations, and new development projects.

· Slashed liquor/beverage inventory by 7% and food inventory by 8% by outsourcing and using new technologies.

· Implemented and oversaw several promotion programs, 20% holiday gift card promotions, 15% discounts for veterans and hospital workers.

· Established new marketing strategies with Phantom Gourmet, South Shore Living, and various other local media outfits.

· Served as the lead customer service representative.

· Provided letters of recommendations or reference letters for past employees or employees moving to new careers.

· Expanded community involvement through relationships with the Town of Plymouth, Plymouth Public Schools, and other independent institutions (Rotary Club, Council on Aging, Knights of Columbus, Churches)

· Excellent delegating ability to assistant managers and reliable staff members

· Assisted with the development of a new human resources department Assistant Manager, Weymouth, MA May 2013 – May 2014 Hynes Restaurant Group – Stockholders Steakhouse www.stockholderssteakhouse.com

· Oversaw day to day operation of the restaurant.

· Responded to any customer service complaints with timeliness.

· Scheduled front of the house staff.

· Responsible for training new members of management

· Detail-oriented oversight of building operations

· Became responsible for hiring and terminating all staff members.

· Contributed past food knowledge to assist in creating new food menus. Bartender, Plymouth, MA May 2012 – May 2013

Hynes Restaurant Group – 42 Degrees North

· Responsible for training new bartenders

· Helped launch a new restaurant from concept

· Contributed to the creation of seasonal cocktail lists Shift Supervisor, Weymouth, MA May 2006 – January 2012 99 Restaurants

· Responsible for all cash out reports of servers and bartenders

· Food inventory

RELEVANT PROJECTS

Plymouth Foundation Steering Committee

• Served in advisory role as young entrepreneur to help open brick and mortar entrepreneurial center EDUCATION

M.B.A - 2020 – Current – University of Massachusetts (Boston) B.A. - Political Science – Completed May 2020

University of Massachusetts (Boston)

Communications (Minor)

AWARDS / INTERESTS / LEADERSHIP / COMMUNITY SERVICE / ETC. (AS NEEDED)

• Volunteered on multiple occasions working in the kitchen at the Pine Street Inn shelter

• Dean’s list in the Spring of 2020

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