Resolute Forest Control Operator
Resume:
GREGORY V. TAYLOR
Hamburg, NY 14075
Career Objective Production Manager or Quality manager with a thriving company
Employment
*/** ** */** Customer Support Manager
Bittrex
Hired and managed team of 10+ internal agents. Also managed an outsourcing program that contracted up to 85 agents for customer service. Built team from the beginning of the company as it grew from 3 founders to a total of 125+ employees.
1/17 to 7/17 Chemical Support Engineer
Solenis
Managed the chemical program for three manufacturing facilities. Trialed new products, discussed process improvements, changed chemical flows 24/7.
9/16 to 1/17 Outbound Supervisor
Ingram Micro
Manage the processing of all orders leaving our 890,000 sq ft facility on a daily basis. Directly supervise 45+ associates, where safety is the top priority, perfect execution and timely preparation of product for the customer is crucial, and efficiency and speed of the operation increases revenue and leads to improved profitability.
2/15 to 9/16 Quality Assurance/Lift Operator
Ingram Micro (Aerotek)
Applying statistical data in conjunction with overall system evaluation, and then combining operator input to help improve processes throughout the facility. Previously moved product and filled orders safely & efficiently throughout multiple warehouses to ensure orders are delivered to the customer safely, correctly, and timely in order to maximize profits for the company.
9/14 to 10/14 Quality Assurance
Supreme Corporation – (Laid off due to lack of orders)
Inspection of finished vehicles to ensure only the highest quality product is shipped to the consumer. Worked closely with production to correct any deficiencies on site.
2/13 to 9/14 Internet/Web Based Business
Self - Employed
Working with an outside firm to create web sites and sell merchandise to interested consumers.
1/07 to 8/12 Senior Technical Service Representative
Abitibi Bowater / Resolute Forest Products
Responsible for all paper and press related issues in the Mid-Atlantic States. Additionally, assisted
with trials, facilitated Quality Review meetings at pressrooms and at mills. Taught WEB Break
Analysis/Paper Schools.
10/01 to 1/07 Sales / Senior Quality Assurance Representative
Bowater America, Inc – Coated and Specialty Papers Division
Handled all issues in pressrooms within the Mid-Atlantic States (200,000+ tons). Responsibilities
included resolving paper and press related problems (including complaint resolution and field transfer of off-quality paper), following trials, facilitating Quality Review meetings, teaching WEB Break Analysis/Paper Schools, etc. In my sales role, over $75 Million in annual sales of all Bowater grades were managed in direct and also merchant relationships. Growth was seen year to year in major accounts such as News America, E. Aaron, and Vertis. Participated in new grade development as integral part of Mill Product Development Teams. Improved cost efficiencies through consignment implementation, improved “ship to” locations, shifting from truck to rail, and forcing full truck and rail shipments.
11/99 to 10/01 Senior Technical Service Representative
U. S. Alliance Corporation
Responsible for all paper and press related issues in the Northeast Region. Also participated in
Quality Review meetings, followed trials, etc.
6/99 to 11/99 Sales Manager – Specialty Papers
Deferiet Paper Company
Responsibilities include all sales accounts held in my previous position. In addition, responsible for
accounts nationwide of all Coated Specialty grades with a higher emphasis towards growing new
business. Also included assisting the Technical Director to help pursue, determine economic
feasibility and develop profitable Specialty grades for Deferiet. Duties also included assisting the
Technical Service Manager with trial meetings, resolving pressroom complaints, and following trials.
6/98 to 6/99 Technical Sales Manager
Champion International / Deferiet Paper Company
Work closely with pressroom personnel and the Quality Department at Deferiet to resolve quality
concerns (paper or press problems) in the field. This includes all printing processes and all Deferiet
grades (Specialties, Coated, SC, Machine Finish). Also responsible for managing and servicing
several sales accounts including some of Deferiet’s largest Specialty customers. Additional
responsibilities include providing technical assistance at sales calls in preparation for trials and at the
pressroom while trials were being printed and/or converted. Also participated in all levels of
trial/product development from the very first meeting through customer application.
1/95 to 6/98 Quality Coordinator of the Coated and SC Lines
Champion International
Responsible for the day-to-day quality adherence of three Paper Machines and their Supercalenders.
Communicated to the paper machine crews information from pressrooms, which led to a greater
understanding of customers’ concerns. Educated the crews on the business end of papermaking that
led to a reduction of controllable shrinkage on all three lines. Involved in the continuing
development of specialty grades, including bench marking sheet properties of the competition and
the specifications of the customer. Participated in the development of partnering teams to increase
communications and eliminate potential issues between the customer and the mill. Worked together
with Tech Service and the customer in resolving quality issues with our products including
troubleshooting issues at pressrooms.
3/91 to 1/95 Lab Supervisor
Champion International
Managed the Groundwood Lab, Pulp Lab, Paper Shop, Sample Department and the Central Lab and
the 35 employees that worked in the labs. Coordinated the Process Chemical Quality Assurance
effort, which led to defined expectations for safety, product quality pricing, and service for the
chemical suppliers. After two years, lab supply expenditures were reduced $100,000 (67%)
annually. Developed preventative maintenance schedules and instrument calibrations for the test
equipment in the labs for the electrical and instrumentation department.
9/90 to 3/91 Process Improvement Technician
Champion International
Researched and analyzed different problems and processes throughout the mill. With the help of a
concerned customer, developed and instituted an ongoing test to predict crack-at-fold issues in
pressrooms. Helped develop extensive program to increase waste efficiencies on the paper machine.
3/90 to 9/90 Production Control Operator
Champion International
Participate in inventory control and prepared railroad and truck invoices. Helped institute the use of
scanners for tracking rolls in the warehouse.
11/82 to 3/90 Papermaker
Champion International
Worked in all departments of the mill from GWD, to the paper machines (including backtending) to
the finishing area.
Training The Management & Control of the Optical Properties of Paper by Technidyne
Principled Negotiations by Cornell University
Paper Properties & Testing
Analytical Science & Testing Services
Supervisory Skills Workshop
Supervisory Development Course
Situational Leadership Course
Managing in the Champion Environment
Mill Economic/Finance/Accounting
Managing Performance
Technical Services Best Practices
Introduction to Printing Technology
Label Technology Seminar at Krones
Lithographic Relationships and Variables at RIT
Lithographic Troubleshooting at RIT
Gravure Seminar at RIT
Flexo Seminar at Fox Valley Technical Center
Supplier Print University at RR Donnelley
Printability Testing Seminar at IGT Reprotest
Introduction to Papermaking
Leadership and Credibility
Managing Critical Resources
Excel Seminar by Fred Pryor Seminars
Technical Background & Manufacture of SC Grades
Kepner Tregoe Problem Solving
Relationship & Selling Skills by Proudfoot Consulting
Education Jefferson Community College, Watertown, New York
Degree Business Administration, A.S.
Oswego State University, Oswego, New York
Degree: Business Administration, B.S.
Accumulative B.P.A. 3.4/4.0
References Available upon request
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