Service Officer International Limited
Resume:
No * Akinola Adegunwa Street, Omole phase *,
Ojodu Berger, Lagos State.
************.**@*****.***
AYIRI EKELENI
OBJECTIVE
Experienced and reliable customer service officer with extensive experience providing assistance to customers. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures and winning loyal customers.
SKILLS
Proficient in Microsoft office (Word, Excel, PowerPoint)
Able to work in a high volume environment
Excellent communication and organizational skills
Strong interpersonal and multitasking skills
Substantial problem solving skills
WORK HISTORY
CUSTOMER CARE OFFICER, WEMA BANK
2021- till date
• Deliver qualitative services to customers.
• Maintain customer datebase and update periodically.
• Promote bank product.
• Respond to customers inquiries and resolve.
• Build customer relationship.
• Escalate customer issues to the management.
• Processed monthly report
ASSOCIATE TEACHER (NYSC), LANGURK COMPREHENSIVE MEMORIAL SECONDARY SCHOOL – PANKSHIN, PLATEAU STATE
2018-2019
Encourage student to interact and participate while displaying a positive attitude that helped student feel at ease when asking for assistance.
Assisted with the evaluation of student progress by providing input based on what was observed in the classroom.
Quickly adapted to the hands-on curriculum which include an opportunity to schedule classroom activities one day a week.
ADMINISTRATIVE ASSISTANT, OMIL INTERNATIONAL LIMITED
2017-2018
Self-directed, focused and possess excellent attention to detail in performing high-level functions. Proven talent for quickly acquiring expertise in new systems and procedures.
Composed, prepared, edited and distributed correspondence and other department documents.
Performed HR functions.
Processed Daily and Monthly sales report with supporting documentation.
Handled confidential information with discretion and demonstrated customer focus with professionalism.
Verified employees time-in sheets and data entered payroll.
Performed all administrative duties as assigned.
EDUCATION
UNIVERSITY OF GHANA, ACCRA.
B.A Computer Science & Management
BIO DATA
SEX: FEMALE
NATIONALITY: NIGERIAN
LANGUAGE: ENGLISH
REFERENCES
References are available upon request.
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