Office manager, receptionist, insurance billing specialist
Resume:
Sharon
Cinna
******@*******.***
Pitcairn, PA
Summary I have over 20 years experience in the Dental Field. For me, It's all about the Patients. Working as a team we can provide a great experience for the patients and a pleasant work environment for the Doctor and the Staff.
Experience
Office Manager
Gerber Dental Care • North Huntingdon, PA
01/2000 - Present
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering calls, providing customer service support for our patients. Monitoring and responding to electronic communications, appointment requests, emails, etc.
Schedule patient procedures.
Finalize treatment plans and assist patients with obtaining financing when necessary. Create and submit insurance claims.
Posting personal and insurance payments, managing in and out of network fees and adjustments.
Working with outside agencies to negotiate higher fees for our services. Oversaw marketing campaigns, brochures and website to create brand recognition. Maintained office organization to support efficient use of time and reach performance objectives.
Trained and mentored staff members in office policies and daily task execution. Office Assistant
ABCO Fire Protection • Pittsburgh, PA
03/1982 - 07/1984
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation. Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Monitored calendars and scheduled appointments based on availability of service personnel. tomer and business records with an
Billing Clerk
Western Psychiatric Institute and Clinic
07/1977 - 03/1982
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Processed and sent invoices.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Performed data import, manual keying processes to verify invoice accuracy. Skills
Eaglesoft and related software applications Scheduling and calendar management Training and coaching Patient relations
Accounts receivable Workforce Management Relationship building
Volunteer Experience
Food Pantry Manager
As Manager of a local Food Pantry I am responsible for ordering and distributing food to local families in need.
I maintain all the records and reporting to the Greater Pittsburgh Food Bank. I also organize and manage a staff of volunteers.
MIcrosoft Word & Excel
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