Helen M. Alexander 519-***-****

*** ******* *****, *********, ******* N2M 1T6

adpb1h@r.postjobfree.com

Career Objective

Seeking a position as an Night Associate/Order Picker, using excellent problem solving strategies, communication and organizational skills that complement the organization.

Highlights Of Qualifications

Possess excellent communication and problem solving skills with strong interpersonal and organizational skills.

Proven ability to multitask a variety of challenges and responsibilities.

Capable of moving large, bulky and heavy merchandise.

Skilled at operating an order picker.

Strong organization and analytical skills.

Maintain confidentiality in all aspects of the organization’s operations and functions.

Diverse experience gained in human services, academic and community involvement as a volunteer.

Experienced with using various office equipment and software such as fax machines, electronic mail equipment and Microsoft Office.

Related Experience

Respond to unique client needs of varying cultural backgrounds.

Work collaboratively with key members of community agencies, and organizations.

Communicated effectively with client calls and transacted with them in a friendly, considerate and articulate manner.

Analyze behaviours and apply appropriate intervention strategies.

Respond to victims in crisis situations in a professional and sensitive manner.

Employment History

2016 – Present Ø Night Associate

Lowe’s, Cambridge, Ontario

2015 Ø Administrative Assistant

Victim Services Wellington, Guelph, Ontario

2012 Ø Administrative Assistant and Coordinator

Domestic Assault Review Team, Kitchener, Ontario

2012 Ø Community Service Order Coordinator and Placement Developer

John Howard Society, Kitchener, Ontario

Education

2015 Ø Student Leadership Program Certificate

University of Waterloo, Waterloo

2015 Ø Social Development Studies, Bachelor of Arts Degree

Renison University College, Waterloo

2014 Ø Certificate in Studies of Child Abuse

Renison University College, Waterloo

2008 Ø Fundamentals of Volunteer Management

Humber College, Toronto

2007 Ø General Studies in Social Work

Renison University College, Waterloo

2007 Ø Law Enforcement and Investigations

Conestoga College, Kitchener

Volunteer Training And Experience

2018 – 2020 Ø Fundraising Event Assistant

Crime Stoppers

Waterloo Regional Police Services

Assist with setting up poster display.

Provide information to the general public who visit the Crime Stoppers booth during various events raising awareness the value and importance of Waterloo Regional Crime Stoppers.

Promote the sales of various Crime Stopper items such as calendars and socks.

2015 – 2018 Ø Watch Captain

(Disbanded) Neighbourhood Watch

Waterloo Regional Police Services

Recruit neighbours to join the Neighbourhood Watch program.

Provide details of Neighbourhood Watch Team and forthcoming events.

Provide links and contact information for local police service to report resident problems, crime or information anonymously.

Volunteer Training And Experience Continued

2014 - 2015 Ø Peer Support Mentor & Volunteer Coordinator

Mentor Assistance Through Education and Support

Counselling Services, University of Waterloo

One-to-one peer support to University of Waterloo students.

Assisting students referred by Counselling Services in orienting to treatment.

Case notes are fact-based documentation.

Next reporting date is assigned to the client for follow-up session upon their request.

Refer to other services on campus or within the Waterloo Region as necessary.

Attended a variety of training and leadership workshops.

As Volunteer Coordinator for the MATES program, held training session and meetings with volunteers.

Conduct regular meetings with the volunteers about upcoming events and ongoing requirements of the program.

Kept records of the number of volunteer hours worked including events participated in.

Encourage fellow volunteers to complete additional training through a reward system which includes certificates.

Recommended changes that are favourable for the program.

2006 – 2010 Ø Community Service Order Coordinator

John Howard Society of Waterloo-Wellington

Waterloo Regional Adult and Youth Services

Perform client intake interviews.

Schedule appointments and monitor court ordered disposition.

Ensure clients are succeeding in their community service order hours set by the judge.

Maintain contact with Volunteer Placement Coordinators.

Case notes are fact-based documentation.

Next reporting date is assigned to the client for follow-up session.

2005 - 2015 Ø Victim Crisis Responder

Victims Services of Waterloo Region

Waterloo Regional Police Services

Handle calls promptly and efficiently, forwarding them to the appropriate personnel.

Organized and coordinated referrals and referral packages for agency staff and volunteers

Maintained volunteer minutes of the meeting.

Attended crisis calls on selected times on specific days.

Attended a variety of emergency training workshops.

References Available Upon Request

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