Hospitality Professional
Resume:
PRAVIR SINGLA
HOSPITALITY PROFESSIONAL
Contact
Phone
D.O.B
2nd December 1991
************@*****.***
Skills
People Management
Quick Learner
Team player
Public speaking
Time management
Problem Solving
Leadership
Interpersonal communications
Analytical
Quick Witted
Attention to Detail
Languages
English
Hindi
Punjabi (Basic)
Special Skills
Ms office
Opera (PMS)
Interests
Travelling
Adventure sports
Accomplished hospitality professional bringing over 8 years of experience in domestic and international sector. Highly skilled in responding to emergency situations and maintaining composure under pressure. Dedicated to exceptional customer service ensuring complete satisfaction. Work Experience
Senior Cabin Crew Member – 05/2014 till 02/2021 (6yrs 9 months) Qatar Airways, Doha, Qatar (World’s best and safest Airline)
Focused on addressing customer queries, and providing solutions during in- flight operations to ensure passenger satisfaction.
Maintained firm yet positive approach when dealing with distressed passengers, and handling paranoia to provide secure environment during flights.
Primarily promoted safety, welfare, and comfort of all customers including special handling customers.
Served customers in a friendly and efficient manner following outlined steps of service.
Operated in conformity with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Adhered to company SOP, and rules to promote a safe environment for travelers and colleagues.
100% pass record for safety trainings and assessments held yearly. Customer Care Officer – 01/2014 till 04/2014 (4 months) Convergys, Gurugram, India
Collaborated with staff members to enhance customer service experience and accomplish team goals.
Assisted customers with intent and conviction, provided solutions to customer issues, and made recommendations based on extensive product knowledge.
Followed up with customers about resolved issues to maintain high standards of customer service.
Acquired intricate understanding of the products and services at offer to serve the customers with elite proficiency.
Cross-trained and provided back up for colleagues. Front Office Assistant – 08/2012 till 10/2013 (1yr 2 months) The Oberoi Udaivilas, Udaipur, India
Maintained high level of customer satisfaction, and increased proficiency of dealing with erratic customers.
Handled concierge desk by customizing customer centric and specific itineraries, and arranging accommodations and travel plans.
Responsible for handling special projects involving elite clientele while supervising various tasks and duties.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Operated cash register for cash, and credit card transactions with 100% accuracy.
Education
Bachelor of Science in
Hospitality & Hotel
Administration.
Institute of Hotel
Management, Lucknow
2009 - 2012
Industrial Training (12
Weeks)
Hotel Le` Meridien, New
Delhi
2010 - 2010
Industrial Training in
Common Wealth Games
Flagship hotel, The Ashok,
New Delhi
2010 - 2010
HSC/12th: CBSE XII Rockwood School 2008 - 2009
SSC/10th: CBSE X ASN Sr. Secondary School 2006 - 2007
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