Service Officer Second Class

CHUKWU, CHIDI DANIEL.

Email: *************@*****.***

Contact Number: 081********, 070********.

Address: ** ******* ******, ********, ***** State (Willing to Relocate). PROFILE

A self-driven, detail-oriented individual with strong leadership, excellent human relations and communication skills as well as strong passion for excellence seeking opportunity in the finance and banking system.

BIO-DATA

Sex: Male Marital Status: Single Date of Birth: 25th November, 1995 WORK EXPERIENCE

Assistant Restaurant Manager, Food Concept Plc April –date Tasks:

• Identify recruitment needs and develop recruitment plan with Restaurant Manager

• Identify potential in restaurant staff and develop their responsibilities to increase their skills for further development

• Conduct staff appraisals

• Manage or assist in the management of staff scheduling

• Conduct regular staff training and ongoing coaching

• Carry out Absence and Disciplinary management

Sales Building

• Organise and carry out on the Job training

• Ensure the consistent implementation of national and local promotions Business Planning & Financial Control

• Check that daily paperwork is being completed correctly by staff

• Prepare daily & weekly paperwork

• Ensure cash security systems in place and are being adhered to and conduct staff searches as deemed necessary

• Carry out Retail Audits on own shifts

• Complete daily, weekly and monthly preventative maintenance checks

• Ensure compliance to portion sizes and waste targets Operations (Health & Safety, Loss Control)

• To carry out a fully operational role as represented in the role of an Assistant Manager

• Supervise staff and managers at all times to ensure that appropriate quality and hygiene standards are complied with and take corrective action where necessary

• Implement OEV action plans

• Liaise with suppliers and service contractors for quotations on equipment repair & maintenance

Investigate incidents and implement action plans

Assistant Restaurant Manager (Trainee) Food Concept Plc. April - August Dee’s Fruits and Munchies Self-employed

Tasks:

• Ensured effective handling and building of client base by delivering bespoke customer service.

• Promoted the firm’s products and services

• Carried out routine evaluation of sales

Fadcol Nig. Ltd Factory Operation Officer (National Service) October 2018 -October 2019.

Tasks:

Delivered and maintained customer service standards at all times, for improved service delivery.

Acknowledges customers’ complaints identifies the root causes and addressed them at source to prevent recurrence.

Provided appropriate products and services via the most suitable channel to ensure that customer needs are met.

Complied with the firm’s complaint resolution process to resolve the matter, maintaining high service standards and mitigate further risks / losses.

Ensured all documentation is valid and complete in assigned portfolio.

Effectively converted service recovery to sales opportunities and sustained client loyalty. Olite Manufacturing Company Nig. Ltd Quality Assurance/Quality Control Intern March 2017 -October 2017.

Tasks:

• Ensured that the manufacturing processes complied with standards of both national and international level, leveraging on the Head of Quality Assurance.

• Carried out Physico-Chemical analysis on finished products to ensure they do not deviate from standards following the guide of Head of Quality Assurance.

• Evaluated batches for quality ensuring they met customer taste and demand. Tehid Nig. Ltd Customer Service Officer July 2012-February 2013. Tasks:

• Delivered efficient and quality consistent customer service.

• Provided suitable advice on purchases to clients.

• Took, maintained and processed orders for a product or service

• Interfaced and listened to customer complaints or concerns and working to resolve their issues promptly.

• Built and maintained long term and profitable relationships with customerscustomers PROFESSIONAL CERTIFICATION

Graduate Leadership and Management Professional (GLMP) Institute of Management Leadership and Productivity Development, 2018 Training Focus:

Leadership Beyond the Norm

Enterprise Development

Business Integrity and organizational culture.

Business Communication.

Manpower and Talent Management cum Human Resources Management.

Marketing Strategy and Customer Delivery.

Corporate and Portfolio Management

Business Research and Creativity.

Health, Safety and Environment (HSE1 &2)

SKILLS & COMPETENCIES

• Familiarity with global financial trends and developments

• Strong analysis, critical thinking and evaluation abilities.

• Active listener, articulate speaker, adaptable to client peculiarity

• Adaptability, flexibility, Leadership, technical knowledge and interpersonal skills.

• Enthusiastic, diligent and committed team member with an ability to multi-task.

• Ability to work efficiently under pressure and produce results.

• Effective communication, time management and problem-solving skills.

• Excellent Presentation Skill

• Efficient and Proficient in Microsoft Office (Word, Excel Basic and Power point) EDUCATIONAL HISTORY

Alex Ekwueme Federal University Ndufu-Alike, Ikwo, Ebonyi State Bachelor of Science Degree, Chemistry (Second class upper) September 2013 to September 2018. Ede Secondary School, Odekpe, Anambra State Senior Secondary School Certificate 2013. Okpalani Secondary Commercial School, Okpanam, Delta State Junior Secondary School Certificate 2009.

Mgbala Model Primary School, Okpanam First School Leaving Certificate 2006 LEADERSHIP

President student's Chemical Society of Nigeria, AE-FUNAI 2017- 2018. Call to innovate (2019). A competition organised among secondary school students within Ilaro to help foster their talents. (Community Development Project) ACHIEVEMENT

Award of Excellence, Best Graduating student, Chemistry Program, 2018, Alex Ekwueme Federal University Ndufu-Alike, Ikwo.

RESEARCH AND PUBLICATIONS

Chukwu Chidi Daniel (2019) Know Your Worth, Catholic Publication Link, Abakaliki REFERENCES

Available on Request.

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