Tanya Moore

Customer service

Midland, MI *****

adpavh@r.postjobfree.com

+1-989-***-****

To obtain a position where I can use my administrative skills to benefit my employer and advance in the company.

Authorized to work in the US for any employer

Work Experience

Server

Whine - Midland, MI

October 2021 to Present

Attending to customers needs

Alcohol knowledge

Cash handling

• Handled a high volume of customers regularly

• Welcomed guests as they arrived

• Took orders

• Served food

• Bussed tables

• Set up payments by POS

• Kept the restaurant clean and sanitary

• Checked on guests frequently

Floor Manager/Server

Basil Thai Bistro - Midland, MI

May 2018 to September 2021

Opening and closing of the restaurant

Maintaining guest satisfaction

Scheduling for Front of house

Inventory

Medical billing receptionist

Yeo & Yeo - Saginaw, MI

April 2019 to June 2019

Answering multi phones lines

Patient demographics

Posting Routers

Sales Manager

DML Management

April 2018 to July 2018

• Responsible for acquiring and maintaining a solid base of customers, attaining a high occupancy and level of profitability.

• Manages new and existing accounts to achieve hotel revenue targets, sales quotas, profit and customer satisfaction goals.

• Assists in the development and implementation of strategies to increase hotel awareness and sales opportunities.

• Solicits, develops, manages and sells hotel guestrooms, meeting spaces to maximize the profitability of the hotel and its limited inventory.

• Actively seeks high revenue accounts and work to maintain a high level of business.

• Provides up-to-date information about promotions, pick up, pace, group, Ln Rs and top accounts.

• Works with the Director of Sales to implement strategic actions concerning the property marketing plan and continues to develop new revenue driven concepts and efforts to further enhance the success of the hotel.

• Solicits sales for the property through planned, outside sales calls, telephone solicitations, local trade and professional associations/corporations, travel agents, as well as other local and state organization that could result in potential business for the hotel and sister properties.

• Responsible for third party requests, CVB bids and Hotel Planner, E-leads, RFP s, NEXUS Assistant Property Manager

Edward Rose & Sons - Midland, MI

September 2016 to July 2018

Assist in interviews, hiring, training, and supervising leasing consultants Oversee all aspects of the rental office operations Assisting and coordination of leasing apartments, sales, showing apartments, credit approval, verifying history/employment, lease preparation and actual move in Demand of payment /property

Legal proceedings

Spreadsheet

Processing Invoices

Deposits

Maru

Maru Sushi and Grill - Midland, MI

May 2016 to September 2016

Responsibilities

Customer service

client referral specialist

children's therapy corner - Midland, MI

July 2015 to April 2016

Responsibilities

Authorizations, predeterminations for 3 locations

Assist with general patient/therapist questions

Assist with billing inquires

Consults/EFTPS/Discharge matrix

Assist with receipt of payments for services and use of the credit card machine Assist with CAF's as applicable

Assist with providing financial quotes to families for service, including changes/additions/meetings Meet with families after three months to discuss account and Billing Update and obtain ICG log

Update and obtain RC log

Operations Manager

Lodgco Management

September 2013 to July 2015

Ordering supplies

• Revenue management

• Scheduling

• Maintain 100% guest satisfaction

• Accounts Receivable- Assist GM with A/R payments

• GSS: Marriott Platinum Hotel

• Inspect rooms/ housekeeping scheduling overview

• Oversee the entire hotel

• Hiring

• Tax exempt paper work

• Payroll

• Evaluations

• Deposit

Front Desk Clerk

Lodgco Management - Midland, MI

May 2008 to September 2013

Duties include:

• Front Desk - Revenue Management, guest service, multi-line telephone, Fosse PMS, training, MS Office programs, Email, Internet

• Market Champion - Placed orders, revenue control and inventories

• Accounts Receivable - Assisted GM with A/R Payments

• Breakfast Attendant - place food orders, inventories, training

• QA: Received 100% on all front desk QA's. Hotel overall 97 and better

• GSS: Marriott Gold Hotel

• Bartender

Education

High school diploma

Bayshire Beauty Academy

2011 to 2012

Skills

• Microsoft office (7 years)

• Sales Management

• Revenue Management

• Property Management

• Cash handling

• Outside Sales

• Budgeting

• Medical Billing

• Guest Services

• Account Management

• Accounts Receivable

• Event Planning

• Quality Assurance

• Management

• Fair Housing regulations

• Restaurant experience

• Hospitality management

• Hotel experience

• Restaurant Management

• Payroll

• Human Resources

• Office Management

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