Staff Coordinator Service Representative

Maryam Assemi

● ** Monticello, Irvine, CA ***** ● Cell 949-***-**** ● ********@*****.***

Summary

An analytical, systematic, highly motivated individual seeking for a challenging position as a customer service representative that outstanding leadership and interpersonal communication skills will be utilized and challenged. Over 3 years of experience as a Customer Service Representative in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.

AREAS OF SKILLS AND KNOWLEDGE

Microsoft Office Suite

Excellent communication skills

Adaptable

Collaboration

Strong Work Ethic

Problem solving

Bilingual in English and Farsi

PROFESSIONAL HISTORY

Mamas Uncut LLC Saratoga, CA

Customer Service Representative 2018-2020

• Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services

• Trained two new employees in taking calls, entering customer data and organizing customer interaction logs

• Received an average 85% customer satisfaction rating to date, 15% higher than company average

• Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations

• Memorized entire line of company products and services, including prices and special discounts

• Utilized virtual communication tools to engage with customers, managers and team members

• Collated source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software

• Asked appropriate questions and listened actively to identify specific questions or issues while documenting required information in computer systems

Chic Hair Salon Laguna Hills, Ca.

Owner 2005-2009

• Hairdresser

• Managed beauty salon

• Sales and Marketing

International Business Institute Lake Forest, Ca.

Admissions Representative 1994 -1996

Assisted students with enrolment

Presented to students

• Interviewed and guided prospective students through the application and admission process by helping them to assess their skills, education, and career goals in order to choose the best education program

• Presented academic programs and answered any inquiries regarding applications, enrollment, courses and financial aid

• Recorded applicant’s information into the database and followed-up with applicants to update statuses and answered any new questions

• Toured the campus and provided general information

• Reported and maintained communication with the school Staff Coordinator for infrastructure issues (web page, student roster, classroom coordination and materials for information sessions and final event) throughout the semester

• Organized 2-3 information and brainstorming sessions at the beginning of the semester to recruit undergraduate students

• Assembled necessary materials for presentation

EDUCATION

Newbridge College Santa Ana, Ca

Diagnostic Medical Sonographer May 2011

Saddleback College

AA Degree, Major in Biology December 1998

LANGUAGE

Bilingual – Fluent in Farsi and English

References Available Upon Request

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