AR

ALAA RADWAN

adpapc@r.postjobfree.com 416-***-**** Toronto ON

Expert in Medical Aesthetic and Spa technology with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands. High performing and adaptable in dealing with dynamic needs of ever changing business environments. Sales process

Market intelligence

Rapport and relationship building

Customer relationship management

Product and service knowledge

Negotiation Tactics

Conflict resolution

Friendly, positive aĴitude

Supervision

Problem resolution

Skin health improvement

Work ethic

DermaSpark Toronto, ON

Sales and Customer Journey Manager

11/2020 - 01/2021

Supported sales team members to drive growth and development. Established sales goals and strategies that contributed to increased growth in sales and profitability.

Employed cold calling, prospecting and networking to land new customers and penetrate new markets.

Created and delivered in-depth sales presentations to potential customers. Leader Health Care Dubai, UAE

Business Unit Manager - Aesthetics and

Medical Spa

01/2014 - 01/2019

Interacted with customers and vendors with utmost professionalism to solve various problems.

Directed negotiations and preparation of contracts. Rolled out innovative employee training program to boost worker education and improve customer satisfaction.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delegated work to staff, seĴing priorities and goals. Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities. Leader Health Care Dubai, UAE

Sales Manager - Aesthetics and Medical

Spa

01/2012 - 01/2014

Maintained professional network of potential clients and business opportunities.

Boosted team morale and overall sales volume by creating employee incentive sales contests.

Partnered with marketing team to align sales strategy with brand messaging across communication channels.

Achieved company growth for several consecutive years through market expansion and sales.

Leader Health Care Jeddah, KSA Developed sales plans to introduce new products to market. Summary

Skills

Experience

Sales Engineer -Aesthetics and Medical

Spa

01/2011 - 01/2012

Maintained strong professional relationships with physicians, medical group practices, hospitals, pharmacists, nurses and office staff to execute daily sales calls.

Gave knowledgeable and smooth sales presentations to drive home positive reasons for purchasing Dermatology and Aesthetic Devices. Humber College Toronto, ON

Esthetician And Spa Managment

2021

The Northampton U.K

MBA in Business Administration And Management

2016

Higher Technological Institute Egypt

B.Eng Biomedical Engineering

2010

English:

Full Professional

Arabic:

Native/ Bilingual

Promoted from Sales Manager to Business Unit Manager, in less than 12-months Led team to achieve their targets, earning recognition from upper management and financial reward. Consistently maintained high customer satisfaction ratings. hĴps://www.linkedin.com/in/alaa-radwan-93049767/

Building Mental Resilience During Uncertain Times, University of Toronto School of Continuing Studies - 2021 Education and Training

Languages

Accomplishments

Websites, Portfolios, Profiles

Certifications

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