Executive Housekeeper Housekeeping Manager

RESUME

BIJU .K.S

e-mail : *******@*****.***

Present address

Khese park, Lane Number – 11,

Lohegaon, Pune - 32

Contact No India- 0091-/ 735*******

Synopsis

Self-motivated individual with an ability to adapt very quickly to changes and possess an extensive background in the service industry in various Middle East countries with exposure in 4 star and 5 star category multinational chain hotels with a Language fluency in English, Hindi, Malayalam and Marathi.

Strengths

Ability to prioritize and adaptable to changes.

Good leadership qualities and very confident.

Efficient work attitude & Strong interpersonal skills and capable to handle multinational employees.

Training-To improve the skills of the associates. ( Staff training and Motivation)

Organize, manage and supervise the day-to-day Housekeeping operations.

Achievements

Was selected for training at Shangri-la academy in China.

I was part of a team which received best hotel of the year award among the Shangri-la group in year 2008

Attended the ‘Shangri-la Care 1’ program of ‘Shangri-la’s hospitality from caring people’.

Attended the ‘Shangri-la Care 2’ program of ‘Delighting the customers’.

Attended the ‘Shangri-la Care 3’ program of ‘Recovery to gain loyalty’.

Attended the ‘Shangri-la Care 4’ program of ‘Taking ownership’.

Completed the ‘Train the trainers skill’ training programme at Shangri-la Hotel Muscat

Attended the ‘Floor care training’ conducted by Johnson Diversey at Shangri-la Hotel Muscat.

Skills Obtained

Having basic knowledge of computers. ( word, excel etc )

Training – To better the skills and knowledge of the staff

Strong interpersonal skill and motivation of staff.

Employment History

Presently working with Verde Residencies Kalyani Nagar as Manager Housekeeping Manager Since Feb 20th 2020

Worked with Keys Prima Hotel Parc Estique Pune as Executive Housekeeper from Feb 13th 2017 till 29th Jan 2020.

Worked with Radisson Blu Karjat as Executive Housekeeper from August 2016 until Feb 2017.

Worked with Inox Leisure Ltd Pune as Manager HouseKeeping since 17th Aug 2015 till July 2016 .

Worked as Guest Service Manager – Housekeeping with Evershine Key Resort, Mahableshwar since 12th Aug 2013 till 15th Aug 2015.

Worked as Accomodation Manager with Sheraton Hotel, Oman since Feb 2011 until Dec 2011.

Worked as Service leader in Housekeeping with Shangri–la, Barr Al Jissah Resort and Spa Muscat, Oman since 16th May 2006 till 24th Oct 2010.

Worked as a Housekeeping Supervisor with Movenpick Hotel Kuwait since 1st Feb 2003 till 5th July 2005 .

Worked as a Housekeeping Supervisor with Ramada plaza Hotel Kuwait since 11th July 2002 till 31st January 2003 .

Worked with Le Meridien Pune India Five star Deluxe Hotel as a Housekeeping Supervisor Since 13th Sep 1999 till 8th July 2002 .

Job Responsibilities

Housekeeping -

Responsible to make sure the cleanliness of the entire hotel up to the set standard.

Responsible To organize and direct a team develops top quality with prompt, accurate and personalized service in order to achieve optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high employee moral.

Keep always expenses reasonable and below budget to contribute the hotel profitability through effective cost controls with out affecting the quality.

Forecast the staffing according to the occupancy.

Making sure the Training schedules are in place and strictly followed to stay on "top of the job" at all times and remain result oriented

Inspect all the VIP arrivals and make sure all guest rooms are serviced without complaints.

Random inspections of the vacant and occupied rooms released by room attendant

Make sure the cleaning schedules are followed.

Make sure to control the wastage of amenities and assist to achieve the departmental cost control.

Schedule the vacation calendar as per the seasons.

Training the new staff the usage of new machineries and chemicals.

Training the staff on daily basis as scheduled by the training manager.

Accomodation –

Responsible cleanliness inside and out of the accommodation.

Responsible to organize and direct the team towards excellent work performance.

Making the duty roaster for the staff.

Conducting daily briefing and training for the staff.

Making schedule for room inspection and checking the rooms in co-ordination with HR department.

Taking inventory for linen, cutlery, chemical and fix items in the staff room.

Responsible for maintenance in staff room.

Responsible for the cleanliness of the staff cafeteria.

At Verde -

Responsible cleanliness inside and out of the Residential area having three tower i.e. around 140 apartments.

Responsible to organize and direct the team towards excellent work performance.

Making the duty roaster for the staff.

Conducting daily briefing and training for the staff.

Making sure cleaning schedule are on track and maintained.

Extra cleaning schedule are made and maintained for the upkeep of the property.

Maintenance issues are identified on floor on daily basis and addressed to project team and follow up done until the issue is fixed.

Periodic floor polishing schedule for guest lobby / main lobby area is made and implemented.

Glass cleaning schedule for all tower is implemented as per schedule made.

Parking area – extra cleaning implemented as per schedule made.

Guest survey done to understand the needs of the guest and improvements to be done for guest satisfaction.

Educational qualification

Completed BSC. degree from University of Pune

Technical qualification

Completed diploma in hotel management from International Trade Centre, Pune.

Having knowledge of ‘Fidelio’ and ‘Opera’.

Personal details

Date of birth : 03/06/1976

Sex : Male

Passport No : F 9953096

Place of Issue : Oman

Date of Expiry : 08/05/17

Current CTC : 6.5 Per Annum

Languages known - English, Hindi, Marathi, Malayalam.

Biju . K.S Date :

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