Bank Officer Front Desk
Resume:
Staci Womack
Detailed Orientated People Person with a Proven Success Record
Harwick, PA 15049
************@*****.***
I am currently looking for a position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. To further my professional career with an executive level management position in a world class company. Seek to diversify my skills in another industry and as part of a larger organization. Authorized to work in the US for any employer
Work Experience
Customer Service Representative 1
HTLF - Remote
June 2021 to Present
1. Responds to both internal and external customer inquiries through a variety of mediums such as: e- mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department’s established service levels.
2. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area.
3. Accurately relays information to complete customer requests through forms, applications, and requests submitted within SLA timeframe.
4. Follows quality guidelines set through consistent call coaching. 5. Recognizes and reports to management from internal and external customer calls that may identify system/product related issues.
6. Recognizes opportunities to educate and or cross-sell electronic banking services or other various banking products to customers via telephone to improve their banking experience. 7. Assists with all banking deposit product inquiries including: checking, savings, loans, internet banking, debit card, and mobile banking.
8. Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to- date knowledge of BSA as it relates to the job function. 9. Performs other duties as assigned.
Executive Client Relations Bank Officer
PNC Financial Services Group - Pittsburgh, PA
October 2017 to November 2020
This position is the highest form of escalations within PNC . The department reports to the CEO . In this department, I worked on customer escalations involving discrimination, customer going to social media, stating that the bank is acting unethically / illegally or where the customer has retained legal counsel . I would work closely with the customer and all other departments involved to reach a satisfactory solution . At times, a written response would need to be drafted by me and sent to the customer . Hostess/Cashier
Bob Evans Restaurants - Harmarville, PA
December 2018 to September 2019
This was a position that was part time in the evenings and weekends . In this position I greeted and sat customers, assisted the servers with bringing drinks and / or meals and rang the customers bill after their dining experience. This position also had an immense amount of To Go orders that the hostess was responsible for bagging up and if the order was by phone, placing the order in the system . If I was the closing hostess, the position required cleaning the restrooms, stocking the front area and vacuuming the carpets .
Retail Escalation Manager SR ll Bank Officer
PNC Bank - Pittsburgh, PA
April 2012 to October 2017
I provide routine service support to PNC customers who initiate contact with the Customer Care Center with their inquiries related to Business Banking (which may involve questions regarding products, online directions, and/or their accounts). This position communicates directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. Customer Inquiry / International Edit Order Consultant JCPenney - Cheswick, PA
August 2008 to May 2012
I took phone orders, assisted with online orders. I was a point of contact for customer complaints with resolutions to the problems. I did International edit of phone / online orders.
• Our Call Center was closed and that is how I was able to move to my career at PNC Front Desk Supervisor
Days Inn - New Stanton, PA
November 2002 to July 2008
I not only worked the front desk but, was the supervisor as well. I did night audit when needed. I also assisted with the housekeeping department
• The owner sold the hotel and the new owner brought in family to take over all departments. Education
High School Diploma in Academic
Penn Hills Senior High - Penn Hills, PA
1982 to 1986
Skills
• Customer Service
• Retail Management
• Night Audit
• Front Desk
• Guest Services
• Phone etiquette
• Host/Hostess
• Cash Handling
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