Business Analyst Administrative Assistant

Amandeep Kaur Cheema

Brampton, Ontario

*************@*****.*** +1-647-***-****

EXECUTIVE SUMMARY

A result-oriented professional with 5+ years of experience in providing executive-level support to the clients, leveraging exceptional skills to operate well with minimum supervision to fulfill the company's objectives. A highly analytical and motivated leader with the ability to handle multiple tasks simultaneously while providing exceptional customer service.

SKILLS

•Leadership

•Customer Service

•Team Management

•Quality Control Analysis

•Detail-oriented

•Time Management

PROFESSIONAL EXPERIENCE

HGS Canada, Toronto

Feb 2021 -Present

Customer Care Representative

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Path Pride Services, Toronto

Sep 2017- January 2021

Senior Administrative Assistant

Responsible for the procurement of office supplies and equipment, ensuring that supply needs are met and within the proposed budget.

Perform standard administrative tasks, including telephone calls and messages, mail, visitors, on-site meeting preparation, and acting as a liaison with staff and external contacts.

Creates non-routine correspondence and communications on behalf of the manager.

Perform high level administrative / project assignments, relieving management of many day-to-day operations and ensuring smooth functioning of the department.

Prepare and arrange business presentations, management letters, and other communications to include agendas, meeting minutes.

Qualtech Consultants, India July 2016 - Aug 2017

Business Analyst / QA

Responsibility

Engaged in software testing profile

Gained Understanding of the functionality of feature.

Created Test cases and test scenarios.

Verified functionality of feature, executing test cases.

Creating and reporting reproducible bug sequence and storing in Bug tracking tool.

Collaborated with the Development team to fix the defects.

Retested the fixed defects to check for existence and to check for its effect

• Updated the Status of defects in the Bug tracking tool.

EDUCATION

Post Graduate Certificate in Project Management

Humber College

Toronto, Canada 2018

Post Graduate Certificate in Wireless Telecommunications

Humber College

Toronto, Canada 2018

Bachelors in Electronics and Communication Engineering

Guru Nanak Dev Engineering College

Punjab, India, 2016

OTHER RELEVANT INFORMATION

Accountability, competence, confidentiality and leadership skills

Solid experience working in customer relations

Excellent customer service skills-able to provide customers with efficient service

Quick learner, hardworking, reliable, responsible, and goal-oriented

Ability to work in a fast-paced environment

Collaborate easily with co-workers and work well independently

Possess strong communication and interpersonal skills

Contact this candidate