Administrative Assistant Customer Service
Resume:
Angela A. Madison
Vallejo, CA ****0
PROFILE: I am seeking employment in the customer service field. I am currently retired so I am looking for a part time position. I am a proven self- starter with the discipline and flexibility needed to work without supervision. I am detail oriented and extremely responsible. Helping people with a positive and professional attitude is my main goal.
MEDICAL ELECTRONIC DEVICES AND INSTRUMENTATION BENICIA, CA
Administrative Assistant - March 2001-2005, April 2011-Nov 2011, August 2014– February 2020. I retired because of COVID.
Responsible for taking and processing phone orders for medical supplies for clients.
Package, label material and prepare packages for shipping with packing slips and invoices attached.
Ship packages via UPS, USPS and Fed Ex.
Responsible for Accounts receivable using QuickBooks.
Set up 7 courses each year for participants to attend MEDI’s training courses for Breath Alcohol training, Spirometry and Hearing courses.
Responsible for organizing, alphabetizing and filing medical files of clients.
Possess a business vocabulary and general knowledge of office procedures and policies.
Establish a reputation for highly reliable, accurate and personalized service to customers.
Ability to communicate effectively and clearly in writing and orally.
REAL ESTATE SALES PERSON/ REFERRAL AGENT – July 2014 – January 2021
My real estate license is current and my broker is Twin Oakes Real Estate Office Benicia, CA
CAPITOL GLASS COMPANY, INC. BENICIA, CA March 2005- April 2011
Administrative Assistant- Office Manager
Schedule and oversee daily work assignments for Director and 4 technicians
Generate new customer’s leads daily.
Process customer’s orders in an accurate and timely manner
Prepare and distribute invoices to clients. Responsible for accounts receivable, using QuickBooks
Provide excellent customer service to potential, new and existing clients.
Coordinates monthly intake calendar.
Prepare clear and accurate reports and correspondence and other written material
Provide reliable and personalized service to customers
Provide phone assistance including taking messages and screening calls
Prepare, process and types quotes for customer’s window and shower estimates
PROFIENCY : Microsoft Word, Microsoft Outlook, Excel, Microsoft Publisher, Internet, QuickBooks, BAREIS, MLS and DocuSign Electronic Signature
EDUCATION
St. Vincent’s High School Graduate – Vallejo, CA
Solano Community College – Business, Human Services-60 units
Allied Real Estate School –2005, 2009 renewal,2013 renewal, 2017 renewal, 2021 renewal
Natural Health Institute/Life Stream Massage School – 1991, 1994, 2012
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