Warranty Administrator Controller

Cynthia Duncan

Snellville, Georgia *****

Phone: 678-***-**** Email: ******@*****.***

Automotive Controller

Management Accounting

Performance-driven Automotive Financial Controller with 15+ years of experience managing annual budgets, monthly financial reports, and audits at companies with up to 1500 employees. A proven track record of success in streamlining accounting efficiency across departments and effectively managing auditing periods in collaboration with external partners. Strong attention to detail, accuracy, determination to complete all projects within budget and schedule. Excellent problem-solving skills while demonstrating progressive team building and management experience. Adept leader of large and diverse teams with exceptional communication, multitasking, organizational, and motivational skills with team building and management experience.

TECHNICAL EXPERTISE: Microsoft Office Suite, DMS-Reynolds & Reynolds, CDK, and DealerTrack.

HIGHLIGHT OF QUALIFICATION

Budget analysis

Cash Flow report generation

Auditing methodology

Financial Reporting

Expense Management

Cost accounting

Schedules

Internal Controls

Accounting systems assessments

ROFESSIONAL EXPERIENCE

Automotive Financal Controller

Angela Krause Ford Lincoln of Alpharetta

April 2020– Present

Participated in year-end close and financial audit preparation

Manage the accounting and administrative staff

Oversee all accounting functions including the accuracy and timelines of financial statement

Participated in-office staff hiring, on-boarding, and performance management

Developed, documented, implemented, and monitored financial accounting policies and procedures

Maintained an established system of accounting policies and operations

Ensure that all Company policies are communicated and followed

Promoted teamwork through consistency, reliability, and group cohesiveness

Prepare preparation of the financial statement, business activity reports, financial position forecasts, annual budgets

Supervise employees performing financial reporting, accounting, billing, collections, and budgeting duties

Streamline and simplify all required financial processes, reconcile the bank accounts for the dealership daily

Ensure dealership managers comply with company policies and procedures and report any deviation from policies

Review payroll for accuracy

Assistant Automotive Financial Controller

Rick Case Automotive Group

April 2015- June 2020

Oversee daily accounting operations to include management of accounting staff and all accounting roles and responsibilities, the accuracy of financial information reported

Compliance with all applicable policies

Assist operations with dealership forecasting and budgeting

Assist in the training of all dealership staff on the DMS.

Oversee all regulatory and compliance issues

Physical inventory monthly done promptly Assist with floorplan audit.

I am working on Forecast with GM each month to maintain the dealership's profitability.

Review all financial statements and ledgers with GM and Controller.

Assistant Automotive Controller/Office Manager

Asbury Automotive Group

August 2010- April 2015

Partner with the GM to conduct a financial forecast

Supported audit of financial records by external and internal auditors

Performed tasks and assignments in compliance with corporate accounting policies.

Implemented and maintained disciplines of internal controls and checks

Ensure that the accounting records are maintained in an orderly, current and accurate condition at all times

Enacted financial controls and departmental budgeting

Overseeing accounting personnel

Performing floorplan payoffs

Manage the deal flow and CIT with the finance department

Review and approve cash disbursement checks

Warranty Administrator/Biller

Ed Voyles Chrysler

July 2006-August 2010

Maintain Complete and accurate record for warranties claims

Inputs all warranty claims, warranty credit memos, warranty journal entries and payroll summaries

Verifies criteria required by factory or distributor

Responsible to answer incoming phone calls, close out all internal repair orders

Coached service advisors on methods to reduce the amount of warranties repairs that increase revenue

Resubmits all rejected claims promptly or receives authorization to write them off

Managed warranties billing and reconciliation

Supervised all aspects of accounting, accounts receivable and customer service

Performed daily bank reconciliations, payoff vehicle and help in end of month closing

Office Manager

Pugmire Lincoln Mercury

August 1997 – July 2006

Interviewed, hired, and terminated employees for the business office.

Pursued past due accounts persistently and maintained proper backup documentation.

Assist in the training of all dealership staff on the DMS

Maintained professional working environment within office team.

Work with finance department to analyze financial records to ensure dealership goats met

Assist in general accounting procedures as necessary

Provide additional management support to another department

Prepare financial statement and submit to manufacture.

EDUCATION

SOUTHERN NEW HAMPSHIRE UNIVERSITY Accounting Business Administration - Finance AS (Graduation - Feb 2022)

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