Shela Marie Kakilala Carreon February **, ****

**** ****** ***** **. ***** Vista, San Diego CA, 91913 619-***-**** adpakv@r.postjobfree.com Professional Summary

I worked as a Customer Support Specialist handling live chat, email and phone supports. I have more than 10 years experience doing live chat, providing service to customers from basic product inquiries, tracking shipments to after sales service. In a multitude of ways, I virtually assisted in administrative tasks. Medical secretary and nursing assistant in ENT/Medical clinic. I am very much willing to learn more.

Education

Concordia College 2nd year college (Bachelor of Science in Nursing) 1987-1989 OTHER COURSES

Asia Pacific (Certified Nursing Assistant Caregiver) 2004- 2005 Red Cross Basic Life Support- CPR and First Aid Training 2007 Southwestern College Medical Coding 2020

Work History

. Customer Service Representative Oct. 10, 2005 – Jan. 15, 2007 West Contact Services Inc.

- Inbound calls to gather and process information for US Chase Credit card applicants.

- Building rapport by using active listening skills with clients, treating the clients with respect.

. Medical Secretary/Asst. Nurse Feb. 11, 2008- July 2010 ENT /Medical Clinic

- Organizing/Filing of patient’s records.

- Doing Vital Signs Assessment, include measurement of Temperature, Pulse Rate, Respiration, Blood Pressure and Body weight.

- Interviewing the patient’s visit to the clinic.

- Preparing autoclave sterilizers for medical equipment.

. Paperwork Preparer GMS Sept. 5, 2010 – Feb. 10, 2011

-Emailing potential suppliers and vendors for e-commerce platform.

. Merchandising Manager M2M Feb. 2, 2011 – Feb. 28, 2011

-Supervising how the department functions in their hourly tasks.

. Customer Service Representative My Rest, Inc March 7, 2013-Aug. 16, 2016

-Checking and entering tracking numbers for FedEx, USPS Forms (customer’s receipt)

- Receiving calls to help track customer’s shipments/shipping confirmation/shipping updates.

-Contacting FedEx and USPS customer support for shipping solutions.

-Chat support agent to assist customers with online shopping and transferring calls to Sales Department.

-Chat support agent to assist customers with their shipment status.

. Chat Agent/CSR Industry Weapon Inc. Aug. 18, 2016- Sept.24, 2020

-This is a software company, and I am assisting potential clients with their inquiries regarding Digital Signage and they will have access to a wider variety of content and production options, from menu boards to showroom floors.

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