Janice Murray

** *** ********* *** ***

North York, ON M3N2Z1

416-***-**** adpajv@r.postjobfree.com

OBJECTIVE : To obtain a position within your company SUMMARY OF QUALIFICATIONS

● Over 15 years of Customer Service experience within the private sector and Multi-national corporations with an emphasis on exceeding customer expectations.

● Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span.

● Demonstrate outstanding communication, interpersonal and active listening skills to evaluate customers needs while promoting available products and services.

● Self motivated with superior ability to work independently and as a positive team member towards the achievement of company objectives.

● Highly detail oriented and extremely organized with ability to prioritize multiple tasks while ensuring duties are accurately completed within allocated time.

● Easily adapt to changing environments with an eagerness to learn new skills and concepts for professional development.

● Technological ability includes familiarity with Point-of-Sales (POS) operating systems.

● Fluent in both oral and written English and Spanish RELEVANT SKILLS AND EXPERIENCE

Customer Service, Communication and Interpersonal Skills Welcomed customers entering the establishment and ascertain to their specific need in order to provide information regarding available merchandise including special offers/promotions. Respond to customer inquiries over the phone and in person in a professional and courteous manner. Ensured that customers were provided with accurate information while responding to customer issues. Maintain accurate records of customer transactions, recorded details of inquiries, complaints, or comments to develop proper action plans.

Janice Murray adpajv@r.postjobfree.com (416-**-*****

● Handled 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.

● Determined charges for services required by customer, collected deposits and payments and arranged billing. Resolved customers' service or billing complaints by performing activities such as exchange merchandise, full refund, or bill adjustments.

● Greeted customers and assessed customer requirements for particular items

● Recommended, selected, and helped locate merchandise based on customer needs

● Received and processed cash and credit payments utilizing POS systems

● Maintained knowledge of policies regarding payment to ensure adherence to company regulations

● Cleaned display cases, shelves, and aisles to maintain a safe and visually appealing environment to entice customers

● Performed shipping receiving duties by comparing merchandise invoices to items actually received to ensure that shipments are correct

Administrative Proficiency

● Demonstrated superior administrative skills while maintaining accurate and systematic sale records and reconciled receipts

● Conceptualized new filing and inventory system as per company standards

● Performed tasks related to office administration including opening, sorting and delivery of incoming/outgoing mail

● Transformed business practices through management of appointments and work schedules to improve service delivery and customer satisfaction

● Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells

● Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software

● Conversational in Spanish (able to meet all customer service requirements with Spanish speakers) PROFESSIONAL EXPERIENCE

Call Centre, Millennium1Solutions-

PCMC Fraud Analyst

Oct 2018- Present

Shipping & Receiving, TJXApril 2018- Oct 2018

Retail Sales, UGG AustraliaOct 2015-Feb 2016

Retail Sales, Guess Factory Sept 2013- April 2014

Retail Sales, NYS CollectionsNov 2012- Sept 2013

Retail Sales, La Vie En RoseMay 2012-Nov 2012

Receptionist, Canakos Auto Centre Mar 2001- May 2012 Retail Sales, GlammoFeb 2007- Aug 2012

Server/Food preparer, Amigos BBQMar 2000-Nov 2002

Cashier, McDonald’s RestaurantJune 1996-June 1998

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