Lead Dispatcher Project Coordinator

Megan M. Vinson

San Antonio, TX *****

Cell 210-***-****

***************@*****.***

Summary:

Highly motivated young professional with over 6 years of office experience.

Reliable, hard worker who is capable of prioritizing and completing tasks in a timely manner independently and on a team.

Excellent listening, writing and verbal communication skills.

Solid work ethic, able to work well under pressure and with minimum supervision to no supervision.

Successful at interacting and building rapport with internal and external customers.

Computer proficient with extensive software experience with a variety of applications.

Qualifications:

•Interpersonal communication

•Written and verbal communication

•Phone etiquette with business multiline telephone systems

•Problem solving

•Basic bookkeeping principles

•Professionalism

•Data entry

•Time management

•Creative thinking

•Documentation skills

•Quick learner

•Organization

•Handle and prioritize multiple tasks

•Set up and maintain a wide variety of files, records, and reports

•Analysis Skills

•Detail & Goal oriented

•Customer service oriented

CPR, First Aid & SIDS Certified

Technical Skills:

Microsoft Office: Word, Excel, PowerPoint, Outlook, Publisher

Windows & Internet Explorer

Type 70+wpm & Ten Key by Touch

Standard office equipment

Accounts Payable & Receivable

Education:

High School Diploma: Karen Wagner High School, San Antonio, TX; June 2012

GPA 98

Awards: Top 5% of Graduating Class; Honors

Experience:

Comfort Air & Primo Plumbing, San Antonio, TX August 2019-Current

Lead Dispatcher

BlueFrog Plumbing & Drain, San Antonio, TX July, 2018-August 2019

Office Manager/Lead Dispatcher

Quarter Moon Plumbing, San Antonio, TX, April, 2015-July, 2018

Assistant Service Manager/Dispatcher

Restaurant Repair Company, San Antonio, TX, March, 2014-April, 2015

Dispatcher/Office Administration

Managed several technicians, dispatchers, and oversaw/planned the scheduling of the day to day functions

Answer multi-line telephone

Processed large amounts of data via computer; filing, etc.

Provided collection calls to clients; took payments via telephone and in person

Creating and handling records, spreadsheets, logs

Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

Arrange for necessary repairs in order to restore service and schedules.

Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.

Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

Receive or prepare work orders/purchase orders

Reconcile timesheets/logs/payroll to accurately account for pay

Ward North American, San Antonio, TX, June, 2013-March, 2014

Project Coordinator (Operations Assistant/Logistics Coordinator)

Ward North American provides residential and commercial moving and storage services nationwide.

•Worked as a Project Coordinator, Operations Assistant and Logistics Coordinator at Ward North American Corporate Headquarters.

•Arranged agents to perform services for moves throughout the nation. (For example: send an agent out to survey goods that we would be moving).

•Handled heavy volume of work while remaining organized.

•Registered shipments and estimates through programs such as STS and QLAB.

•Created new orders per client and account requirements.

•Performed training for new associates of tasks and duties as needed.

•Performed extensive data entry.

•Utilized Outlook, Movers Suite, QLAB, LMP, HomeTouch!, Sirva Intranet to include Camis & STS.

•Created, analyzed and accessed estimates per account including driver's accounts to vary from linehaul, fuel surcharge, packing, and transportation.

•Communicated between agencies to ensure completion of services.

•Scheduled third party, job checks and crews to go out.

•Assisted in handling accounts ranging from Dominos and AT&T to United Airlines, Weatherford, Koch Industries and Schlumberger.

•Kept up to date reports of multiple accounts.

•Compared data with source documents or re-enter data in verification to detect errors.

•Compiled, sorted and verified the accuracy of data before it is entered.

•Located and corrected data entry errors and escalate as needed.

•Maintained logs of activities and completed work.

•Read source documents such as canceled checks, sales reports and bills and entered data in specific date fields using keyboards or scanners.

•Scheduled incoming and outgoing storage shipments.

Contact this candidate