Csr Customer Records Specialist

SANDRA L. HANSEN

**** *. ***** ********,********* AZ 85629 928-***-**** *********@*****.***

Hard-working individual with great interpersonal skills. Effective at positive communication with all co- workers. Proficient at Microsoft Word, Excel, and PowerPoint. Can learn and master new responsibilities quickly and efficiently. Ability to work and communicate effectively without constant supervision. Seeking to use proven leadership and problem-solving skills to meet company needs. Consistently called upon by employers due to reliability and integrity. Always willing to go above and beyond.

UNWAVERING WORK ETHIC RELIABLE AND HIGHLY

RECOMMENDED STRONG COMMUNICATION/PEOPLE SKILLS MULTI-FACETED BACKGROUND ABILITY TO ADAPT AND LEARN QUICKLY EDUCATED DECISION-MAKER

PROFESSIONAL EXPERIENCE

EXCELLED IN WORKING WITH SPECIAL EDUCATION teaching and aiding teachers with children with special needs. Taking children back to basics and working through problems with learning disibilities. Seeking different ways to explain and relate problems to help with understanding and applying new ideas for learning.

EXCELLED IN ACCURATELY DOCUMENTING as a medical records specialist.I have been responsible for scanning in all medical and behavioral records to the members charts This also included scanning in information from agencies for all inclusive care, following HIPPA guidelines. other agencies. Have also obtained releases of information form other sources for members charts.

STAFFING AND COORDINATION have been an importpart members drs and working with case managers to coordinate day to day care. My day consisted of working for three sites in this manner every day. As a medical records specialist i have used many types of word documents and excel spreadsheets, I am proficient in the Next Gen system.

AS A TEAM PLAYER, services were documented and coordinated to the best of my ability. I have a fingerprint card and have been approved by DCS to use for Substance Abuse documentation. I have been trained in CPR and have my current card.

CSR CUSTOMER SERVICE

SCHEDULING AND DAILY operation of behavioral health organization for children, this included working in all areas and aspects of the day to day activities. All necessary communication went through my desk as per HIPPA regulations. All training material reviewed and handled by me.

DAILY ADMINISTRATION all of finances, and ordering supplies from mentoring materials to meal organization. Purchasing and procuring for meals was scheduled by me to for meals and snacks Was selected to be part of a time-sensitive crew and achieved goals safely in that setting. Recognized f of or team-player mindset and put in 10-15 extra hours per week when needed to reach tight deadlines

ADMINISTRATIVE ASSISTANT to the site manager, i handled all of his communication and scheduling for counseling sessions. Also worked side by side with him SANDRA L. HANSEN PAGE 2-928-***-****

PROFESSIONAL EXPERIENCE (CONTINUED)

SOCIAL SKILLS AND SHOPPING were my priority working with these people on a daily basis. Employment and volunteering was our outreach to the public. we worked on

ASSISTED IN COMMUNITY with mentally and physically challenged persons to interact and function in the community which they reside.

E DENTAL OFFICE MANAGER SEPT.2006-OCT2014

DR HOWARD LEE DDS

CUSTOMER SERVICE AND ACCTING procedures for all office duties filed all insurance claims, verified insurances, scheduled patients.

INVESTIGATED AND RESOLVED all customer inquiries and concerns in an empathic manner. Adhered to HIPPA guidelines . Met all customer service call guidelines including service levels, handle times and product. DEPOSITS AND ORDERING were all done by me and all monthly charge outs and collections were managed on a monthly basis.

SAFEWAY INC.

NORTHERN AZ. FEB. 1986-OCT2009

SUPERVISED ACCTS RECEIVABLE clerks, team of five. Compiled financial reports pertaining to cash receipts, expenditures and profit a loss, Investigated and resolved all customer issues and concerns, CROSSED TRAINED AND BACKED UP the other depts. worked in all departments t oversee theo customer service being provided to our constituents. SCHEDULED ALL FRONT END clerks and cashiers to cover peaks and employee lunches and breaks. oversaw all front end activities to assure the best possible service at all times. TRAVELED ALL NORTH EASTERN AZ to train employees in customer service attributes. Usually spen time in 4 stores a day training and suggesting strategies to managers there to achieve customer service levels the company required.

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VOLUNTEER/COMMUNITY EXPERIENCE

Treasurer, Volunteer Calvary Chapel Sept. 2017- Present

Weekly and Monthly responsibility of church finances including banking account reconciliation, tithes & offerings, and expenditure reporting.

Planned, organized, and taught workshops on goal-setting, relationship-building, and leadership.

Increased volunteer effectiveness by providing training on individual communication, problem- solving, and productivity skills.

Assistant Baseball Coach, Round Valley Little League Feb 2006 -May 2009

Successfully coordinated practice routines and assisted in effectiveness of drills

Strong communication skills and related well with parents and other coaches

Assisted in the development and progression of young players

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