Active Directory Kingston

Ranjith Singh Jatoth (ServiceNow Developer) Ph #: 551-***-**** Email:adpahr@r.postjobfree.com

Summary of Experience

•A Qualified IT Professional with up to 5 years of experience in Service-Now Suite as a Developer / Administrator.

•Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.

•Experience in designing, developing, customizing & administering ITSM suite of applications and performance tuning of Service-Now Setups.

•Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, and CMDB.

•Hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services

•Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.

•Expertise on creation of workflows for Service Catalog items in Service-Now.

•Service-Now Administration and Production support including maintenance of lower life cycle instances.

•Functional knowledge and implementation experience of ITSM frameworks.

•Experienced in working in AGILE based development environment and participating in Scrum sessions.

•Expert on ServiceNow Discovery module, comfortable deploying discoveries in a multi-datacenter environment.

•Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow.

•Create, monitor, modify, and publish service catalog workflows with approvals. Maintain Single Sign-On integration

•Create an access control rule (ACL). Use of scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.

•Loads, manipulates and maintains data between ServiceNow and other systems.

•Configuration and development of Requirement Integration components (SSO, LDAP).

•Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills.

•Involved in database designing by creating database objects such as Tables, Views, and Indexes and developed code in the mid-tier server integrating Service Now with other IT systems.

•Experience on LDAP Integrations using SAML2.0.

Technical Skills

ITSM Tools

ServiceNow

Programming

C, Java, SQL, Unix

Web Technologies

HTML, CSS, JavaScript, Soap/Rest API’s, Angular JS

Database

Microsoft SQL Server, Oracle, MySQL

Other Technologies

Agile, Scrum, Design Patterns, ITIL

Applications/Tools

ServiceNow, SQL Developer, Microsoft Visual Studio, MS Office, Power Point

Relevant Accomplishments

Increased code-efficiency of Scoped applications

ServiceNow Application Developer Certification.

Relevant Qualifications, Certifications

Certified ServiceNow System Administrator.

Certified ServiceNow Application Developer.

Education

Southern Arkansas University December 2017 M.S., Computers & Information Science GPA 3.70

Kakatiya University, Warangal May 2014 Bachelor’s Degree

Detailed Experience

Professional Experience:

Digital Management LLC, MD Aug 2019 to Till Date

Service Now Developer.

Responsibilities:

Development of custom applications and underlying tables to meet client specific requirements using ServiceNow Studio.

Build workflows for approvals and notifications for the process flow.

Build reports and dashboards as per the requirements.

Configured database views to pull data from multiple tables for reporting purpose.

Build Portal pages and custom widgets on the service portal.

Validate user input from portal forms to avoid bad data using script by showing informational and error messages for the end user.

Configure field styles to distinguish the list of records within list view based on the requirement.

Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings.

Resolving typical User's access and role issues by checking the active directory and user table.

Created many to many relationship with cross scope privileges to copy the data from one application to the other defining the relationship between both.

Configured Client scripts, UI Policies, Script Includes, Business Rules across the applications as per the requirement.

Configured various ACLs across the applications to grant or restrict access based on the user persona.

Configured Email Notifications and Alerts to notify users about specific activities in the system.

Created schedule jobs to run scripts, generate reports and automate distribution.

Configured different form views based on the requirement.

Developed UI pages, Macros using Angular JS, HTML and CSS.

Created Buttons and context menus both on form and lists using UI actions.

Handled upgrade of ServiceNow Instance from Paris to Quebec release Quebec reviewing skipped updates and performing necessary post-upgrade fixes and validations.

Work effectively within a SCRUM team and focus on sprint goal delivery

Experience working in Collaboration with other Developers/Administrators to develop solutions and handle general updates and configuration changes/requests.

Perform additional analysis as needed during development and testing the technical requirements.

Develop using the ServiceNow recommended best practices and standards.

Involved in ServiceNow patch upgrades and releases.

Environment: Service-Now, Notifications, Service Portals, Custom Apps, Business Rules, Scrip Includes Catalog, Automation, HTML, CSS, Angular

Onassis Foundation USA, NY Aug 2018 to Aug 2019

Service Now Developer/Admin.

Responsibilities:

Perform day to day administration of Service Now instances. Working as Production Support/On Call to resolve Tickets and New Enhancements which are created as Support tasks for ServiceNow support team. These includes all types of modules like Incident, Change, Problem, Service Catalog, Knowledge, Project, Demand Management etc.

Worked with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.

Worked on ServiceNow Platform Upgrade (Jakarta to Kingston), Currently working on another upgrade from Kingston to London version of ServiceNow.

Worked on Implementing GDPR (General Data Protection Regulation) by creating Custom requests and Notifications to notify Privacy point of contacts in case of any data breach.

Monitor health, usage, and overall compliance of ServiceNow and its applications and other software – working closely with IT -Compliance team to ensure audit requirements are met accurately and timely.

Used ServiceNow Project Portfolio Management (PPM) to deliver versatile and scalable approach to manage project and to manage costs, schedule resources and to meet quality standards.

Implemented ServiceNow Resource Management application as part of PPM Suite that enables project managers and resource managers to create resource plans, request staffing for projects, and assign people to specific tasks.

Implemented Software Asset Management including consulting and advisory services to deal with software license compliance and asset management.

Reviewed Software licensing concepts & models, contracts & license agreements, data analysis, compliance, purchasing and auditing procedures.

Developed a lifecycle plan for purchased/leased licenses and reported software savings to management.

Worked on creating new Email inbound actions and updating existing ones.

Created Customized script to Remove Disclaimer/Unwanted text from inbound emails, which enables clear Comments and work notes section on different forms.

Involved in Requirement gathering, designing, development of various modules in ServiceNow.

Good hands on experience in writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs.

Worked on gathering requirements and integrated JIRA with ServiceNow from the scratch.

Worked on Service Catalog, including Building New catalog items Order guides, Designing Work flows and Execution Plans.

Developed UI Appearance for Service Catalog Requests.

Experience in working on the ITIL Process modules like Service Desk, Incident, Problem, Change Management, Release Management, Service Request, Knowledge Management and Reporting

Good experience in Agile and Scrum Methodologies, currently our work in take process is with Support tasks.

Creating custom Tables, Fields and configuring Access Controls (ACL's) over them.

Using update sets and following the Release process to develop and deploy the code in development to production environments as per proper approval from functional leads.

Customization of form, creating views and sections to meet business needs. Created custom related lists according to business requirement.

Creating database views to pull the reports on variables which are being used by catalog items.

Extensively worked on CMDB and has good understanding on Configuration Items(CI's), CI relation and MID Server installation and clustering of MID Server and also worked on Discovery application to discover CIs from the enterprise network of the company.

Worked with Windows team, Network team, Database team and Asset team in order to check for the data collected through discovery is accurate.

Developed Service Portal’s using Java Script, Angular, HTML and CSS .

Worked on ServiceNow scripts by using Javascript also used Angular JS for creating UI scripts.

Designed service portal, to provide end users ease of access while creating requests.

Experience in running HR reports to view the status of HR cases, track them, and intervene where required, to improve overall efficiency and effectiveness.

Environment: Service-Now, Change, Incident, Catalog, Automation, Web Services, CMDB, Discovery, PPM, Angular, Ajax Service Oriented Arch

Perigord Premedia, Hyderabad, India June 2014 to April 2016

Service Now Developer/Admin.

Responsibilities:

Worked on Service Catalog, including Building New catalog items, Designing Work flows and Execution Plans. Developed UI Appearance for Service Catalog Requests.

Experience in working on the ITIL Process modules like Service Desk, Incident, Problem, Change Management, Release Management, Service Request, Knowledge Management and Reporting

Good experience in Agile and Scrum Methodologies, currently our work in take process is with Stories.

Experience Collaboration and leading effectively with other Developers/Administrators to develop solutions and handle general updates and configuration changes/requests and automate change management reports to Change Review Board.

Develop custom integration components (SSO, LDAP, etc.) and integrate legacy systems with ServiceNow using mid-server, web services, email and other relevant technologies.

Configured multiple forms for Asset module using Configuration Management Database.

Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.

Creating custom Tables, Fields and configuring Access Controls (ACL's) over them.

Perform day to day administration of Service Now instances, including changes to process, workflows and items, building reports, managing data, personalizing lists, content management.

Following the Release process to develop and deploy the code in development to production environments as per proper approval from functional leads.

Customization of form, creating views and sections to meet business needs. Created custom related lists according to business requirement.

Resolving typical Users access and roles issues by checking active directory and users table.

Configuration of Email Notification and Alerts to notify users about specific activities in the system.

Configuring Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs.

Configured script includes invoking them in reference qualifiers or variable scripting.

Designing, configuring and customizing new applications and modules. Assisting in troubleshooting patch / release management issues.

Worked with Orchestration Azure team to automate New Hire process to create AD account, Email Account and other application access.

Actively Involved in End User Portal design, and also the ongoing support and maintenance using CMS application ServiceNow.

Generated weekly and monthly outage reports and provided to senior management.

Developed and implemented various process improvements within the team as per ITIL methods and practices.

Published Knowledge articles to document the steps in creating the catalog items and for different modules.

Environment: Service-Now, Change, Incident, Catalog, Orchestration, Automation, Web Services, CMDB, Angular, Ajax Service Oriented Arch, Web Services, Automation Integration.

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