Saravanan Mathivanan

[A] PROFESSIONAL SYNOPSIS

•

• Having proactive skills to keep the business intact.

• Well-developed interpersonal and communication skills, having dealt with diverse professionals, clients & team members at global locations.

• Good fundamental knowledge on understanding application workflow and logical approach to the problem.

•

• Highly self-motivated and able to set effective priorities to achieve immediate & long-term goals and meet project & operational deadlines

• Vibrant team player with belief in taking positive approach towards issue resolution.

[B] KEY SKILLS:

• Good Analytical and problem solving skills.

• Strong communication and excellent organizational skills.

• Have an excellent knowledge in understanding the base of enterprise logically.

[H] EDUCATION

• Bachelor from Anna University - Chennai in Year 2017 with 60% Grade/Percentage.

[C] TECHNICAL EXPERTISE

Programming Languages

& Tools

MYSQL, HTML 5, CSS, MS – OFFICE SUITE

Database MYSQL DB

Operating System Windows, LINUX(Ubuntu)

Domain Skills Banking, Market research.

Soft Skills Good Communication & Inter-personality Skill

[D] WORK EXPERIENCE

Employer: BANKBAZZAR.COM

Role: SENIOR CUSTOMER RELATIONSHIP OFFICER Duration: June 2019 - BankBazaar.com is one of India's neutral online marketplace for instant customized rate quotes on Loans, Credit Cards and other Personal Finance products. Good fundamental knowledge on Customer handling, MS-OFFICE. Mob : +91-784*******

Email : adpafz@r.postjobfree.com

Over 3.3 years of experience in Customer relationship and management. October 2021

ROLES / RESPONSIBILITES

• To achieve maximum sales through outbound, inbound calling and solution - based selling, while performing internet-based product demonstration to the customer.

• Converting sales leads into effective customers using sales strategies

• Understanding the need of the customer and helping the customer to Choose the right product based on their eligibility

• Explaining the customers about the benefits and offer related to the Products

• Verifying customer details and guide them through the application Gateway

• Maintain amicable conversation throughout call and build customer Delight

Employer: TABLYTICS MARKET RESEARCH

Role: CUSTOMER RELATIONSHIP OFFICER Duration: MAY 2017 – 2018 Tablytics market research is a market research firm conducts detailed survey on current market trends, collect data from global industries to analyze market conditions. ROLES / RESPONSIBILITES

• Performed professional market research via cold calling in order to identify target market, market conditions, customer behavior, industry trends, and competition.

• Discussing on detailed questionnaires and surveys on current market trends with global firms

• Collecting data from the global firms via market survey to conduct business forecasting.

• Maintain amicable conversation throughout call and build customer Delight

[G] ORGANISATIONAL SCAN

Organization Designation Duration

BANKBAZZAR.COM Customer Relationship

Officer

June 2019 to Current

TABLYTICS MARKET

RESEARCH

Market Researcher May 2017 to May

2018

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