Marketing Executive Coordinator

NEHA RAVAL CHAUHAN (CAMS)

Mobile: 050******* ~ E-Mail: **********@*****.***

KHDA Certified CAMS (Permit No. 629929) Proficiency in International Trade Finance Bank Guarantee Operations with over fourteen Years of Experience in International Banking and Finance

CAREER OBJECTIVE

A Challenging Assignment which requires multitask handling, innovation and with a well spread out job scope which shall also test the best of my abilities, give an all-round experience and value addition to my personality as well as significant contributions towards the respective organization.

PROFESSIONAL SNAPSHOT

An erudite professional with over of fourteen Years of valuable experience in the field of Issuing and Releasing bank Guarantees Sound understanding of detailed analysis, developing solutions, strategic thinking and execution. Adept in creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

WORK EXPERIENCE:

Engagements with EMIRATES NBD as UAT Tester /Trade Finance from Dec 2019 – Mar 2020

Conduct Testing, including UAT for the core application of banks systems.

Perform the data analysis on the volumes to build the business case.

Present the business case to the management and take approval to initiate the project.

Document requirements with the management about the process

To take sign off from the operation manager post document requirement gathering.

To co-ordinate with the developer and Operation during the development phase of the project

To prepare the UAT test packs and co-ordinate with the client

To ensure the project deliveries within the set timelines

Good Understanding of various Trade Finance Banking related concepts such as SWIFT Payments, Letter of Credit (Export / Import) Commercial Banking, Finance products, Bank Guarantees etc.

Excellent communication with management and operation.

CITICORP SERVICES INDIA PRIVATE LIMITED as Assistant Manager in Trade finance Bank Guarantee Dept (June 2014 - Sep 2018)

Role and Responsibilities: To handle Issuance in Trade finance Bank Guarantee department {Qatar/Bahrain/Dubai/Western Europe Region as well as CEMEA region (Morroco, South Africa, Kenya, Tunisia, Lebanon, Jordan, Nigeria)}

System Used

Bolero, Titan, Flex cube, Trims

Core Responsibilities:

Team Management role Trade Finance Bank Guarantees and Product.

Releasing bank guarantee requests as part of the 4-eye principle. Maintaining bank guarantee portfolio and receiving the incoming bolero messages for ABB customer check the quality and content agrees with request and import accordingly.

Risk and Control

Migration and Project management

Preparing and monitoring Trade reports

Close interaction with client and Understand the requirements.

Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures Risk and Control

Assist Trade team in adhering to Citi’s internal Controls for TTS Trade.

KYC Checking of customer

Day-to-Day Responsibilities:

Processing standard:

Processing of day to day Trade transactions as per local operating procedures.

Delivers as per Service Level Agreement at all times. Ensure service quality is maintained

Meet required productivity metrics set for the team

Ensure tracking, accurate and timely resolutions of issues and exception raised

Client escalations/Client inquiries are investigated and responded appropriately

DBOI GOLBAL SERVICES PVT LTD Trade Finance Guarantees Dept as Process Supervisor Sep 2013 – Dec 2013:

Role: - To handle Issuance in Guarantee department

Issuance of bank Guarantees.

Monitoring daily transactions are processed as per Service level Agreement (SLA).

Providing daily MIS to management and assisting them in their queries.

Solving queries and interacting with the branches through mails.

Authorization of Transactions.

TCS e-Serve Ltd as Senior Associate Nov 2007 – Sept 2013

Role: - To handle Issuance in Guarantee department

Worked as an Senior Processing Associate with TCS e-Serve Ltd for a period from November’ 07 till September’ 13 in Europe Guarantees. The unit manages issuance of guarantees, booking of cash collateral on behalf of the clients, vetting the text of guarantees with the guidance of trade advisors.

Responsibilities:

Issuing Trade Guarantees and getting the text vetted from the Trade advisors on behalf of Citibank London.

Monitoring daily transactions are processed as per Service level Agreement (SLA).

Booking of Time Deposits for London clients on a daily basis which involves booking FX deals.

Providing daily MIS to management and assisting them in their queries.

Calculation of ‘Mark to Market’ price for all oil LC’s issued by EMEA region on weekly basis. This involves usage of Platt’s website to download oil rates and calculating our mark to market exposure.

Solving queries of London Guarantees by interacting with the branches through mails.

Training new joinees.

Achievements:

Working in the area of productivity improvement by minimizing the transactions been raised to trade advisor for their opinion. The aim of this project:

To reduce generic queries raised to trade advisor and free their time for some more important function.

Reduce turn around time (TAT) for each transaction.

Awarded by London Team Employee Award for 2010 for the flawless performance

Infocom Network Pvt Ltd

Role: - Handled Client Data

Was working with Infocom Network Pvt Ltd. as Coordinator for the period from Sep 2005 till Sep 2006. Started my career at Infocom Network Pvt Ltd as a Tele Marketing Executive where my prime responsibility was verification of customer data. I was then promoted as a Coordinator where I was involved in direct contact with customers for any modification required by them in their advertisements.

Responsibilities:

Data verification of potential customers

Synchronization of customer contracts to verify daily sales and sending it across to our Head office.

Verification of advertisements with original requirements of customers.

Obtaining customer approval for final confirmation of their advertisement thru mails and to assure that the final advertisement is printed as per customer requirements.

Dispatching directories to the customer.

Training new joinees.

Projects and Achievements:

In recognition towards my flawless and consistent performance was promoted as Coordinator in a span of 6 Months.

Core Skills:

Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment

Ability to work as a team with offsite partners.

Consistent ability to adapt to process changes quickly and accurately.

Strong attention to detail is required to ensure the data privacy of our client information

Skills Competencies:

Information must be expressed coherently and accurately to key people in a timely manner.

Confidence, self-motivation and plenty of initiative

Strong sense of ownership and accountability for work

Ability to build working relationships with stakeholders

Good oral and written communication skills

Ability to work in team environment

Enthusiasm and strong desire to work in operations

QUALIFICATION:

B.Com from K.B. COLLEGE OF COMMERCE AND ARTS in 2005

HSC from Mumbai Board passed in 2002

SSC from Mumbai Board passed in 2000

PERSONAL DOSSIER

Address: Dubai, Marina

Date of Birth: 15th May 1984

Languages Known: English, Hindi, Guajarati

Passport Number: R3607241

Passport Issue Date: 07th August 2017

Passport Expiry Date: 06th August 2027

Visa Status: Valid till 02, Feb 2022 Spouse Visa

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